Public Mediation

movie mars,inc.-Dispute-#1361464

L. N. vs. Movie Mars, Inc.
1113 Technology Drive, Suite B, Indian Trail, North Carolina, 28079, United States
Amount Involved: $31.92
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Movie Mars, Inc.
    • Claimant Seeks: View.
    • Claim #: 1361464
    • Amount Involved: 31.92
    • Filed On: Aug 28, 2012
    • Posted On: Sep 08, 2012
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I was charged shipping on every item individually and everything shipped in one package."
...
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Additional Communication Between Claimant and Movie Mars, Inc. Hide
  • Sep 04, 2012, Claiming party added:

  • that is ridiculous, if you were any kind of company you would give me my refund

What Claimant Wants Hide
1. Refund: shipping Sep 12, 2012 $31.92
2. Other – Pay for claim posting cost Sep 12, 2012 $7.95
3. Other – Physical delivery charges Sep 12, 2012 $2.99
Cash total : $42.86
  • 0
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Shipping charges are mandated by Amazon. I have copied and pasted the information below straight from the Amazon.com web-page. Rates are per item and purchasing multiple items results in multiple shipping charges. Should the buyer had not agreed to these terms, they should not have placed an order with Amazon. We ask that all buyers fully read the listing pages prior to agreeing to purchase. Thanks for your understanding.

    Seller Shipping Rates
    Your shipping fees when buying items from a seller on Amazon.com are fixed according to the type of product you purchase.

    Rates are based on shipping a single item. Purchasing multiple items from a seller results in multiple shipping charges--there are no "per shipment" and "per item" charges, as there is when you buy items fulfilled by Amazon.com.

    For buyers within the United States, shipping charges and options vary according to the product being purchased, and are listed in the chart below unless otherwise noted in the seller's policies.

    Domestic Standard
    (4 to 14 business days) Domestic Expedited
    (2 to 6 business days) Domestic Two-Day
    (2 business days) Domestic One-Day
    (1 business day)
    Books $3.99 $6.99 $11.98 $17.98

    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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