Public Mediation

monro muffler and brake-Dispute-#2792282

N. A. vs. Monro Muffler And Brake
200 Holleder Parkway, Rochester, 14615, United States
Amount Involved: $309.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2792282
    • Amount Involved: 309.99
    • Filed On: Jun 05, 2012
    • Posted On: Jun 20, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I am requesting a $309.99 invoice #81557 refund from Monro muffler brake located at 2344 Lincoln Way East, Massillon, Ohio 44646. I have made several attempts to contact the corporate customer service department and have been refused any reimbursement.
The issue started on 6/29/11 when I brought the vehicle (1999 Volvo V70R) to them because of the rear of the vehicle looked low. Had the springs replaced (bad diagnosis to no avail) Brought back in and it was suggested that the rear shocks get relpaced. After this, the car looked no different, so I drove it for a while, then parked it and drove another vehicle because I noticed that the rear tires were wearing unevenly on the inside due to the camber being off because of these incorrect shocks. After speaking to a certfied Volvo technician, I discovered that the wrong OEM Volvo shocks had been installed and that was the source of the issue. I then purchased the correct OEM Volvo shocks from him. (Dave at Advance Auto Tech. 330-837-9753) I then proceeded to have Marty at Monro install them at no charge since he agreed to after realizing his mistake. I still have the incorrect shocks that were removed and the parts' cost was $309.99, not to mention the two tires that were destroyed as a result."
...
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What Claimant Wants Hide
1. Refund: Incorrect part sold to me which resulted in the purchase of another, refund refused by company after several attempts and part in question is in my possesion. Jun 20, 2012 $309.99
2. Other – Pay for claim posting cost Jun 20, 2012 $7.95
Cash total : $317.94
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Respondent's Counteroffer

There has been no response to this claim from Monro Muffler and Brake. This claim will remain posted until resolved
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