Public Mediation

L.M. vs. Midwest Furniture Liquidators, Steve Silver Company And Montage Furniture Services

Major Issue with Midwest Furniture Liquidators and the quality of furniture being sold

L. M. vs. Midwest Furniture Liquidators, Steve Silver Company And Montage Furniture Services
9100 W. 191st Street, Mokena, Illinois, 60448, United States
Amount Involved: Other terms
View less
Rate or Review on Midwest Furni...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I purchased a kitchen table that is completely scratched on the surface. The scratches began occurring within 2 months of purchase. I contacted Midwest Furniture Liquidators, the manufacturer (Steve Silver Company) and the company I purchased an "extended warranty" through (Montage Furniture Services). I am being told that there is nothing they will do as this is "normal wear" and this is not covered!! If this is there stance, this means that the furniture I purchased is garbage! I have never owned a piece of furniture that looks this bad and it is only months old!"
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 04-02-2016 — Purchased table
Exhibits View
Additional Communication Between Claimant and Midwest Furniture Liquidators, Steve Silver Company And Montage Furniture Services Hide
  • Jan 06, 2017, Claiming party added:

  • The information below is exactly what the issue is! It states that as a business they work to help resolve the issue -- what has been done to resolve the issue?? Stating that this is "normal ware" for a kitchen table??!! It can't even be used without scratching! I have never owned such a terrible product and have never had such terrible response from a company not standing behind the product they sell!

  • Jan 07, 2017, Midwest Furniture Liquidators, Steve Silver Company And Montage Furniture Services (responding party) added:

  • We have taken all necessary actions required to work with the customer about the table. Customer signed the contract of the invoice stating,-- " Due to the nature of this liquidation business all sales are final. For any damaged or missing parts of any product sold, delivered or picked up, customers must report within one business day of receiving or picking up their merchandise." Customers reported it 3 weeks after initial delivery, Yet we still worked with the customer to help fix the problem. We provided extra services to make the customer happy.

  • Jan 09, 2017, Claiming party added:

  • I strongly discourage people from making a purchase at Midwest Furniture Liquidators. I believe "all sales are final" means items cannot be returned. However, I NEVER would have thought that a product of this poor quality would be sold and then not serviced to try and fix the VERY poor quality! The one time they provided service, it was for a chip on the table from delivery. The scratches on the top of the table are a different issue. Nobody has ever come out to look at this problem! They have made all determinations by pictures!

What Claimant Wants Hide
Just make me happy!
Claimant invites Midwest Furniture Liquidators, Steve Silver Company And Montage Furniture Services to make a fair offer.
1. Other – Pay for claim posting cost Jan 12, 2017 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Midwest Furniture Liquidators, Steve Silver Company And Montage Furniture Services. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim