Public Mediation

Metro PCS-Dispute-#9075099

R. T. vs. Metropcs Communications Inc
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 9075099
    • Amount Involved: N/A
    • Filed On: May 13, 2012
    • Posted On: May 24, 2012
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
View less
Rate or Review on MetroPCS Comm...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purchased a phone just over 6 months ago and paid $80.00 for a new phone. Today I went in because I was having problems charging the phone. I went to the Dunn Ave store branch in Jacksonville, Florida and ask him to check it out, what is the problem. The salesman said " it's an old phone, plus it's discontinue, that's why you are having trouble". I told him that's impossible, I just purchased this phone as new 6 months ago. He replied "no sir, it's an old phone". He looked it up in his computer and showed me that it wasn't a new phone, it has been sold twice before. So I told him I paid $80.00 for this phone and it is a used phone, what can I do about it? He said "nothing, the gentleman that sold it was fired for unethical practice. So I called Metro PC for customer service and they said they couldn't help me either, so they directed me to a regional corporate office on Atlantic Blvd Jacksonville, Florida. I called them and explain what happen and he offer to help me by selling me a new phone again, I explained I paid already for a new phone, but I was tricked and sold a used phone, he reply that's all I can do for you and he got sarcastic about my situation. I am stuck with an $80.00 used phone and no one is willing to help me or claim responsibility, I just want the new phone that I paid for originally."
...
Reply Have a similar problem?
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: Replace my used phone for a new one that I originally paid for.. May 27, 2012 N/A
2. Upgrade: if cant replace my current phone tha upgrade me, but keeping my payments the same as now. May 27, 2012 N/A
3. Apology: I want proper discipline taken and an apology on your dunn ave and Atlantic blvd store in jacksonville Florida May 27, 2012 N/A
Cash
1. Other – Copy claim to regulators May 27, 2012 $14.95
2. Other – Pay for claim posting cost May 27, 2012 $7.95
3. Other – Physical delivery charges May 27, 2012 $2.99
Cash total : $25.89
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from MetroPCS Communications Inc. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim