Public Mediation

O.B. vs. Mercari, Inc

Mercari Inc will steal your money and items.

O. B. vs. Mercari, Inc
1530 Page Mill Rd Ste 100, Palo Alto, California, 94304-1140, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4241458
    • Amount Involved: 460.00
    • Filed On: Aug 22, 2019
    • Posted On: Sep 02, 2019
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"They have been very unprofessional. After contacting them via email because my account was suspended they requested that I verify my identity. I had to scan my Drivers License and enter my name address and social security number. After sending all the required information they decide to keep my account suspended. Hold my close to $200 balance for 90 days and keep a very expensive luxury item because a buyer reported it as a replica which they have no proof of. I feel they are being discriminatory against me. The rep I keep getting emails from refuses to state his name and to let me get in touch with his supervisor."
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and Mercari, Inc Hide
  • Apr 09, 2020, Claiming party added:
  • I decided to attach screenshots of email interactions I have had with Mercari support. Some emails are regarding a counterfeit bag I had previously purchased. I had to show them proof that this bag was fake even though it was obvious. Send pictures and get my money back AFTER the original seller received that I had to return to her. This claim is about a bag that I sold. I described this bag to the best of my ability. Communication with buyer was great. I get my account suspended. Costumer service reps do not state their names. I asked several times. I scan my id and give out personal information. Then they tell me that the seller claims that the bag is not authentic and that I will not be getting paid for it. I will get my account revoked and the bag will not be returned to me. I feel discriminated against because they took radical, extreme, unprofessional and unfair measures as soon as they received my identity, race, age and gender. This cannot go on unsolved. I need justice.

What Claimant Wants Hide
1. Recovery of losses (lux bag) Apr 24, 2020 $460.00
Cash total : $460.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Mercari, Inc. This claim will remain posted until resolved
Offer History
Aug 22, 2019
Claimant's Terms of Settlement to Mercari, Inc
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim