Public Mediation

Disappointed subscriber vs. Match .Com

major screw up....Be careful with Match .com

M. A. vs. Match.Com
8750 N Central Expy Ste. 1400, Dallas, Texas, 75231-6435, United States
Amount Involved: $140.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6052754
    • Amount Involved: 140.00
    • Filed On: Sep 13, 2016
    • Posted On: Sep 24, 2016
    • Complaint(s):
      • Commercial / Other dispute
      • Other
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"THe dating online company Match renewed my membership for 3 more month of 104.00 after I turned off the automatically system the have for renewing memberships. They are saying that they cant give me a refund back and they are saying that I never turned off their automatically system for renewing memberships. I would like to get my money back because I believe if not fair to see the way they are trying to force me to stay receiving services by them when I dont have any interest. I will appreciate all your help. I contacted them by september 11 2016 by email and not respond from them. I contacted them on sept 13 at 4:30 pm spoke to Roma and then to Angela employees # 22168. My account reference # is 3524 and my name is Martha Alvarez. My number is 407-556-7085.

Thank you for your help"
...
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What Claimant Wants Hide
1. Refund: 3 mkonths of membership Oct 13, 2016 $140.00
2. Other – Pay for claim posting cost Oct 13, 2016 $7.99
Cash total : $147.99
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Match.Com. This claim will remain posted until resolved
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  • Contributed Solution: by Teresa Morgan Smith On 09-26-2016
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    This sounds like another case ,that automatic sign up is not made clear..You said you turned off automatic renewal, sounds like their saying no you didn't. I suggest ,going forward they make it clear by signing a document that that the client under More...
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