Public Mediation

Poor Quality/Service from MAACO Columbus, GA Resulted in Damages

R. F. vs. Maaco Franchising, Inc / Driven Brands
440 South Church Street Suite 700, Charlotte, North Carolina, 28202, United States
Amount Involved: $1,538.08
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2541330
    • Amount Involved: 1,538.08
    • Filed On: Oct 17, 2011
    • Posted On: Nov 01, 2011
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I returned the vehicle to MAACO once to have it repainted because of poor quality the first time. When I returned to pick it up the second time, there were issues with it that had not been there previously. Each time I gave it to MAACO, I came back to find new problems. Not only is the paint job very low quality with major runs and defects, they caused actual damage to other areas of the vehicle such as windows, trim, lights, etc. Rather than continue to let them cause more problems, I am now looking elsewhere to fix the damage they created. I had to paint my chrome grille black. I had to replace the headlights, fog lights, tail lights, and third brake light because they were either painted or sanded. Each of my windows has sanding scratches that will have to be professionally removed. One of my mud guards was missing, while the other was destroyed and left on the car. I have began personally repairing what trim pieces I can on my own. Other pieces will have to be replaced. An example of this are my window deflectors. They were each ruined because they were also carelessly sanded. I will spend hundreds of dollars extra once I have fixed MAACO's damages to my vehicle."
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What Claimant Wants Hide
1. Compensation: 11 Cans Dupli-Color Trim Paint Nov 01, 2011 $64.62
2. Compensation: 2 Cans Rustoleum Automotive Primer Nov 01, 2011 $9.57
3. Compensation: 1 Can Rustoleum Automotive Enamel Nov 01, 2011 $4.71
4. Compensation: 2 Cans Krylon Clear-Coat Nov 01, 2011 $10.21
5. Damages: Replaced Third Brake Light Nov 01, 2011 $29.99
6. Damages: Replaced both Tail Lights Nov 01, 2011 $149.95
7. Damages: Replaced both Side Mirrors Nov 01, 2011 $97.10
8. Damages: Replacement for both Front Molded Mud Guards Nov 01, 2011 $34.95
9. Damages: Replaced both Head Lights Nov 01, 2011 $147.00
10. Damages: Replacement for Front and Rear Window Deflectors Nov 01, 2011 $114.99
11. Refund: Paint Service Price Nov 01, 2011 $874.99
12. Monetary items with amounts to be determined: Future Cost to Repair Windows Nov 01, 2011 TBD*
Cash total : $1,538.08*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer

There has been no response to this claim from MAACO Franchising, Inc / Driven Brands. This claim will remain posted until resolved
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