Public Mediation

LILLy GOLD Dispute

B. J. vs. Lilly Gold
12035 Moya Blvd Ste 101, Reno, Nevada, 89506-2614, United States
Amount Involved: $450.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1775887
    • Amount Involved: 450.00
    • Filed On: Aug 18, 2014
    • Posted On: Dec 13, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"From: Bonnell F. Jocelyn
625 Adams Ave Hagerstown, MD 2174

Dear Sir/Madame.

I purchased a Triple play Stroller for my baby daughter last February over the internet from LILLY Company. They shipped to me a used product that seemed to be returned from another client. I tried it anyway because I needed it for my baby. Each time I set it up and put my baby on it, it dropped down. I called them to report that, they told me; I didn't s adjust it properly, even so ,it was properly adjusted. I was patient enough to try it a few more times, it still would not work because the product was defective. I called them again to let them know that I am going to return it, and I want my money back. On March 31, 2014, I returned it to LILLY GOLD via UPS. I tried to call them many times, I left messages they never return my calls. I sent 3 letters to them with signature required to make sure they receive the letters. They stills don't reply. That is why I report them to your Better Business Bureau so that they can refund me my money back.
Thank you.
Bonnell F. Jocelyn
625 Adams Ave Hagerstown, MD 21740
Email: bfjocelyn@gmail.com
Phone:240 490 0997"
...
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What Claimant Wants Hide
1. Refund: purchase price and shipping return Sep 02, 2014 $450.00
Cash total : $450.00
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Respondent's Counteroffer

There has been no response to this claim from LILLy GOLD. This claim will remain posted until resolved
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