Public Mediation

My Claim vs. K Mart

L. J. vs. Kmart Garfield Heights # 3278
12501 Rockside, Garfield Heights, Ohio, 44125, United States
Amount Involved: $998.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I bought a RCA 55" screen television in Jan. of 2014, I did have a warranty on the product, after 3 months the screen went black, I had to use my backup, then suddenly it came on again and worked, i thought the product was o.k. then after the warranty expired, it stopped working and never came back on, I respect RCA products and K mart, I have shopped there for years, I feel I was sold a referbushed T.V. set for $540.00, I called the store managed who stated he could not do anything for me, at least he could have given me a discount on another T. V., I feel like I was scammed, I have never bought a product from K mart and could not return it, I am stuck with a 55"piece of "JUNK" that I cannot do anything with, I will never shop for anything a K mart until this issue is solved"
...
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Additional Communication Between Claimant and Kmart Garfield Heights # 3278 Hide
  • Mar 07, 2016, Kmart Garfield Heights # 3278 (responding party) added:

  • March 7, 2016
    Complaint Department
    Business Consumer Alliance
    PO Box 970
    Colton, California 92324


    RE: Investigation of Complaint with Sears Holdings Corporation-Kmart ID#22399
    Leonetta Johnson – File #7226112-152969


    To Whom It May Concern:

    This letter serves to confirm that the complaint submitted to your company by the above-named consumer regarding receiving a refurbished tv from one of our Kmart stores, has been investigated.

    We have received Ms. Johnson’s complaint and escalated her concerns to Chaz Hall, Store General Manager of store# 3278. Mr. Hall states that Ms. Johnson is well past the refund and warranty dates as defined by our corporate standard. He has agreed to contact Ms. Johnson and suggest that she contact the manufacturer. Mr. Hall is willing to assist Ms. Johnson with her complaint. That being said, because we are in the process of assisting Ms. Johnson, we have closed our file.

    We apologize for any issues or frustrations that Ms. Hall may have experienced with Sears Holdings Corporation. We do value our customers and strive for their complete satisfaction including a reasonable resolution of any complaints whenever possible. If you have any further questions or concerns, you are welcome to contact me at (512) 248-74801 or via email at Erica.Stauffer@searshc.com.

    Sincerely,

    Erica Stauffer

    Erica Stauffer
    Regulatory Complaints Specialist

What Claimant Wants Hide
1. Damages: cost of t.v. Feb 01, 2016 $499.00
2. Refund: 499.00 Feb 01, 2016 $499.00
Just make me happy!
Claimant invites Kmart Garfield Heights # 3278 to make a fair offer to resolve this complaint.
Cash total : $998.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Kmart Garfield Heights # 3278. This claim will remain posted until resolved
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