Public Mediation

My Claim vs. Justfly

B. J. vs. Justfly.Com - Momentum Ventures
3333 Boulevard de la Côte-Vertu #600, Saint-Laurent, Quebec, H4R 2N1, Canada
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
  • Notice: All currently unresolved and posted complaints re-mailed on 5/27/17 to JustFly.com - Momentum Ventures Mr. Matt Keezer 3333 Boulevard de la Côte-Vertu #600 Saint-Laurent, QC, H4R 2N1 Canada If you are the claimant and this claim has been resolved, please log into your account and close it or contact support@peopleclaim.com. Ditto if you represent the company and would like to clear things up.
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I repeatedly, but unsuccessfully attempted to discuss my frustrations with several members of your phone support staff. I can only hope that this correspondence will result in my complaint being heard. On November 9, I booked a flight reservation with your company, flying from Denver to St. Louis on December 26 and returning on December 30. I was quite excited to find your good price of $216 which would allow me to spend a few days of the holidays with my parents for the first time in 5 years. My parents are in their late 80's and my dad is in very poor health, so this trip was going to be such a blessing. I received on email confirmation with Frontier Airline locator #IBH95X and a JustFly booking #003-606-283. Late that evening, I received an email stating there was a problem with my credit card and I would need to immediately contact my bank. The next morning, we contacted our bank and were told by the bank there was no problem with our card and no one had attempted to charge our card. I then called support and after many minutes on hold and giving my card number again, I was told I had given an incorrect expiration date. The support tech assured me I did have a ticket and would receive an email confirmation within 24-48 hours. I contacted my parents and told them all was well, and I would be home after Christmas. We were all excited. I waited and received no email confirmation, so again called JustFly support, spent many minutes on hold, and was again told my ticket had been purchased and I would receive confirmation within 24 hours. Again, no email and one more call to support, more waiting on hold, and was once more told my reservation had been made and I did have a ticket and would receive an email within 24 hours. I questioned why there seemed to be a problem. I was again put on hold, and when the support person returned, I was told that the airline had a problem taking my debit card, but it had been fixed and I had a ticket and would receive confirmation. After the call, I checked our bank statement to discover we had never been charged for a ticket, but on November 11, JustFly charged my account $20. On Friday, I began a 3 1/2 hour marathon of being on hold, waiting for return calls, and finally being allowed to talk to a supervisor telling my story of frustration and anger to be told I never had a ticket with Frontier. The supervisor, RT, told me it was too late on Friday to resolve the issue and I would need to call back on Monday. Today, I was informed that my credit card had been declined on November 11 and there never had been a ticket. I explained that it was not true that my credit card had been declined, because they had charged $20. The result is that for 3 weeks I have been lied to and deceived multiple times and have no ticket at all. Your company has been completely unwilling to take any responsibility for this horrible situation. I have no ticket, cannot visit my ill, elderly parents, and now all other tickets are at least twice as much money, which I cannot afford. This is wrong. Your company has been untruthful and now refuses to acknowledge your obvious wrong-doing. Today, I had to make the very difficult call and tell my parents with great sadness that I would not be able to come. This is your fault. I believe you should make this right. Please know that I will be contacting the Better Business Bureau with my story, and I will be posting on Facebook asking all of my friends to please spread the word to never, ever use JustFly for any reservations. You have been dishonest and it is wrong. Sincerely, Barbara A. Jones"
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Justfly.Com - Momentum Ventures to make a fair offer.
1. Other – Pay for claim posting cost Dec 09, 2015 $7.99
2. Other – Physical delivery charges Dec 09, 2015 $8.99
Cash total : TBD
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Justfly.Com - Momentum Ventures. This claim will remain posted until resolved
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