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J.S. vs. Justfly.Com

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J. S. vs. Justfly.Com - Momentum Ventures
3333 Boulevard de la Côte-Vertu #600, Saint-Laurent, Quebec, H4R 2N1, Canada
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5332267
    • Amount Involved: 3,480.85
    • Filed On: May 23, 2018
    • Posted On: Jun 03, 2018
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Overcharge or billing error
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Statement of Claim
Claimant says:
"I live in Virginia, Newport News, I bought Air Maroc Air Ticket through one of their agent on Phone for my Family due to Travel to United State on June 15, Amount $3,480.00. Air Maroc sent me an email that my Family's flight is canceled due to oporational problem, and was re-schedule to travel with them the next day, June 16. I call them to be sure, then again they told me the June 16 is also canceled, I then told them to cancel all the Tickets for my family so I can go get another Air line. Air Maroc have agreed to get a full refund, but can not cancel it for me and I should contact the Agents who booked the flight for me. upon contacting Justfly.com and explained my interest for the cancellation and even forwarded the email received from the Air Maroc to them, they are now holding my money telling me to $100.00. dollars for the Four Passengers before they can cancel the flight. I explained to them that I can only afford $50.00. dollars and also it is not my fault that the flight would be canceled, they just hang up phone on me and still holding my money that I have to use for another Airline Ticket for my Family.
I therefore needed your assistant to push them councel the Booking and refund the money back to my Bank so I can use it to buy another Ticket as soon as possible please.
The Booking number they gave for my Family from their office was: 102-918-782. and Royal Air Maroc Confirmation Number was: KQY3P9.
I shall be counting on your assistance please."
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What Claimant Wants Hide
1. Refund: Money May 24, 2018 $3,480.85
2. Other – Copy claim to regulators May 24, 2018 $14.99
3. Other – Pay for claim posting cost May 24, 2018 $14.99
4. Other – Physical delivery charges May 24, 2018 $4.99
Cash total : $3,515.82
  • 4
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Respondent's Counteroffer


There has been no response to this claim from Justfly.Com - Momentum Ventures. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 06-07-2018
    JustFly needs to refund claimant in full, immediately, for flight canceled by airline More...
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