Public Mediation

Josh Rosenthal / Tiger Medical Inc. Dispute

J. H. vs. Josh Rosenthal / Tiger Medical Inc.
27 Selvage St, Irvington, New Jersey, 07111-4722, United States
Amount Involved: $7,783.98
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2633701
    • Amount Involved: 7,783.98
    • Filed On: Sep 28, 2014
    • Posted On: Oct 09, 2014
    • Complaint(s):
      • Contract / Agreement dispute
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Statement of Claim
Claimant says:
"I purchased 2 treatment tables from Tiger Medical Inc. and paid for them on 12/5/13. The total paid was $7436.28 ($7133.50 + $313.88 s&h fees) They were supposed to be delivered within 2 weeks of my payment/ order. The tables weigh over 400 lbs each so I also requested "white glove service" so that I could make sure that the tables would be delivered properly and inside of the office upon arrival. Tiger Medical kept extending the date for delivery. Finally, on 2/3/14 a driver came by with the delivery, but stated that because the delivery was not set up as a white glove service, he would not be
able to unpack them or bring them into the office. He left without any further efforts or calls on his part. I then contacted Josh Rosenthal, whom I had emailed numerous times. I even
sent him the confirmation of the order and another reminder that they had to be delivered
via a white glove service. Despite these facts, Mr. Rosenthal initially claimed that no such request had been made. I again stated that when the order was placed by phone by me
to one of his other employees I asked for white glove service and I also sent him a copy of the email that I had sent him in December 2013 confirming that I requested it. After that he
wanted to know the measurements of our doors etc. I informed him that the width of the doors was never an issue, but gave him the measurements anyway. He finally states that
he " doesn't have to give me white glove service". I said that is fine, but I will now need
my full refund for the tables ( including shipping & handling) that were never delivered despite my ordering them properly. They sent me a refund for $5342.50 and withheld 25% for a restocking fee. I promptly returned the incorrect check with a letter stating that the
restocking fee was for items that were delivered and would not apply for my order because
it was never delivered. I also stated that the full correct refund amount was $7436.28, not $5342.50. He did not respond, so I then sent a written complaint to the Better Business Bureau in New Jersey. He did not respond to them either. I then sent complaints
to The Consumer Protection Agency and the Texas and New Jersey Attorney General's offices without any further response from either. I then filed a small claims suit against him
on 5/16/2014,but I have not been able to get proof from Constable Kenneth Gifford's office that they have serviced him despite the Constable's office telling me on numerous phone
conversations that they did finally get the notice of suit served. Apparently, Mr. Rosenthal
did not let them know that he was an owner, employee of his company and had been
dodging the suit that way."
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Exhibits View
Additional Communication Between Claimant and Josh Rosenthal / Tiger Medical Inc. Hide
What Claimant Wants Hide
1. Refund: purchase price + shipping & handling fees Oct 13, 2014 $7,436.28
2. filing fee refund Oct 13, 2014 $91.00
3. Pay me interest $256.70
4. Other – Copy claim to regulators Oct 13, 2014 $14.99
5. Other – Pay for claim posting cost Oct 13, 2014 $7.99
6. Other – Physical delivery charges Oct 13, 2014 $2.99
Cash total : $7,809.95
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Respondent's Counteroffer

There has been no response to this claim from Josh Rosenthal / Tiger Medical Inc.. This claim will remain posted until resolved
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