Public Mediation

J C Penney Co-Dispute-#6134115

J. J. vs. J C Penney Co
6501 Legacy Drive, Plano, Texas, 75024-3698, United States
Amount Involved: $42.20
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6134115
    • Amount Involved: 42.20
    • Filed On: Nov 05, 2012
    • Posted On: Nov 16, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I just received a bill from the company when I have not used the credit card in 6 months or longer. They say I authorized insurance to be taken out of the card. I had a late fee on the card and then after I cancelled the insurance they charged me again. I received a bill with a past due of 21.10 and current charges of $31.65 then when I called to close card they said I owed $42.20. These companies that call you and then deduct money from your card are a fraud. I want my $42.20 back and I will no shop at JC Pennys again."
...
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Additional Communication Between Claimant and J C Penney Co Hide
  • Nov 05, 2012, Claiming party added:

  • address for JCP PO Box 965009 Orlando FL 32896 for the stonebridge Insurance contact at www.stonebridge-jcp.com

  • Nov 26, 2012, Claiming party added:

  • Thank you for making this right. I did not authorize this insurance and I never received anything in the mail in regards to the insurance. I appreciate the fact you did refund the money.

What Claimant Wants Hide
1. Refund: Insurance not authorized Nov 20, 2012 $42.20
Cash total : $42.20
  • 0
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Respondent's Counteroffer

There has been no response to this claim from J C Penney Co. This claim will remain posted until resolved
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  • Comment: by Michael Parker — Online mediator
    • On: 11-17-2012
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  • I would first suggest that you review you credit card agreement, to ensure that somewhere in the fine print, you did not in fact agree to the insurance by accepting and using the credit card. Most insurances associated with credit cards are connected by you agreement to use the card. If you did not in fact agree to the insurance by way of the credit card agreement, I would first request a copy of the propsed agreement concerning the insurance that would/shoud have your singature on the one page docment. If the company cannot/will not provide you with this "agreement" then I would file a formal complaint with the Fair Credit Agency within your state and the Federal Government.
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