Public Mediation

K.C. vs. Hotels.Com, L.P

Credit Card Fraud

K. C. vs. Hotels.Com, L.P
5400 LBJ Freeway, Suite 500, Dallas, Texas, 75240-1019, United States
Amount Involved: $274.15
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1147157
    • Amount Involved: 274.15
    • Filed On: Oct 09, 2016
    • Posted On: Oct 20, 2016
    • Complaint(s):
      • Overcharge or billing error
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Hotels.com a subsidiary of Expedia, Charged My Credit Card 214.15 for a reservation made at 5:22 am. I was asleep. I called my Visa Acct. which gave me the number to Hotels.com. They told me they needed the confirmation number before they could help. I know that that is a crock. I worked for a Holiday inn for 9 years, and I'm sure they could have pulled up the reservation by following the paper trail. I'm sure that there are not so many reservations made at 5:22 am for $214,15. So who really cares about the average person just trying to get by."
...
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Claimant timeline (1) - Hide
  • 10-09-2016 — My Debit card was charged by unknown party.
What Claimant Wants Hide
1. Recovery of Losses: Bank and Bill Late fees Oct 24, 2016 $60.00
2. Refund: Reservation Oct 14, 2016 $214.15
3. Other – Pay for claim posting cost Oct 14, 2016 $7.99
4. Other – Physical delivery charges Oct 14, 2016 $4.99
Cash total : $287.13
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Hotels.com, L.P. This claim will remain posted until resolved
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  • Contributed Solution: by TUNGMING HSIAO On 03-30-2018
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    It's ridiculous my hotel reservation is cancelled for an unreasonable factor. It's unacceptable that my reservation which has been booked since November 30th 2017 is cancelled because of my credit card information is not sufficient after your urgent notice on March 29 night. Since 30 November 2017, I have couple communication with the service center for the reserved date revised in 3 of 5 booked rooms in January ,February even though in early March 2018. (All the records could be found in your system). However, my reservation was cancelled last night around 11 something (Taiwan time). If it's so called urgent notice, the time zone to be considered. Also if my credit card or any certification of my ID is valid, it SHOULD BE FOUND in very EARLY time since my reservation is booked on NOVEMBER 30, 2017. (Now is MARCH,2018) The reservation staying at Hyatt Place Shanghai Hongqiao CBD is for business trip and now it can't be booked again in that hotel because it's peak period. Now there is no available room or some day in between my stayed is in very higher price than my booked in November 30. How could I solve this problem and explain to my another colleague and managers who already know they gonna stay at this hotel in the end of April. I am just a consumer who would like to find a nice hotel via your website and have planned in few months ahead. If this condition always happens for me or another consumers, how could I trust your company to book the hotel for my trip without any worries. This is the issue of the trust and confidence. I don't know my question will be solved or not. In addition, i contacted the hotel to check my reservation number and the staff said it's cancelled in March 29 late night or early morning of March 30. Now their hotel is full booked. If we book another hotel and price and the distance to our exhibition hall will be increased. I think the Expedia, Inc or hotels.com is not the dis-responsible company to ignore all of the consumers claim or just say few words that we are sorry, your booking is cancelled. We know It sounds like David beats Goliath but this problem to be highly marked. Damien Hsiao from Taiwan
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Is this a fair resolution?
  • Question: by P Wattts (20 points) — Retired Full Service Hotel Manager And Enjoying The Free Time. Do A Little Mystery Shopping
    • On: 07-24-2017
    View more

  • Greetings:

    Was this an actual credit card or debit card?


    Did you dispute the charge with your credit card company?

        If so what was response?


    How long did it take you to find out about the charge?  Same day, next?


    You have worked in hotels so you know that from initial authorization to actual charge can swing the time quite a bit, so the time may not actually be on the dot.


    Are there any updates to this case?




  • 0
  • Contributed Solution: by Fran Fellowes On 10-21-2016
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    Hotels.com needs to upgrade its customer service regarding reports of fraud More...
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