Public Mediation

Honda of Pasadena-Dispute-#9735919

A. C. vs. Honda Of Pasadena
1965 East Foothill Blvd., Pasadena, California, 91107, United States
Amount Involved: $1,046.16
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9735919
    • Amount Involved: 1,046.16
    • Filed On: Nov 07, 2012
    • Posted On: Nov 18, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a product
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"The used 2003 Honda Insight I purchased 11/5/2011 was offered by the manufacturer in both a climate control/AC (CVT transmission) and non-a/c (manual transmission/fan only) model. The dealer advertised the car I purchased as a CVT model with a/c.
When I discovered the a/c would not function.I took the car to three mechanics in the period 2/23–7/25/12 to fix the a/c. They attempted multiple repair solutions before another Honda dealership discovered the underlying problem: The car’s a/c control panel is the panel for fan control only, which came standard with the manual transmission model of the car. It is not the panel for the climate control system that came standard with the automatic transmission (CVT) model, and therefore the panel cannot control the a/c unit. I asked Honda of Pasadena to pay the cost of installing the correct panel. They did not respond. When I filed a complaint with the BBB, the dealership refused to pay on the basis of their assertion that they had not switched the panel and the car had a functioning ac/climate control system which they had serviced on multiple occasions between 2007-2011, and that in the 4 years that they serviced the car, “never did the previous owner complain of any concerns with the A/C, nor did our used car inspection on 9/30/11 at 107,560 miles show any problems with the functionality of the A/C system.” This served to affirm the fact that the a/c control panel installed in the car when I purchased it in Nov. 2011, when the car DID NOT HAVE A CLIMATE CONTROL PANEL CAPABLE OF ACTIVATING OR CONTROLLING THE A/C, could not have been the control panel installed when the car was in the possession of the previous owner and the a/c was functional. The dealership’s own words and service record confirmed that this change could only have occurred between Sept. and Nov. 2011, when the car was in the possession of Honda of Pasadena. During that time, the car’s climate control panel, for whatever reason, had to have been swapped out for a control panel from another (wrong model) Insight. The dealership may have verified that the fan controls worked, but evidently did not notice that the control panel they substituted was from a manual transmission model, not a CVT model, and hence could not control the a/c.
I have:

- A photo of the a/c control panel of the 2003 Honda Insight w/ CVT transmission that I purchased from Honda of Pasadena
- A photo of pg. 92 of the owner’s manual depicting the control panel of the Climate Control System for the CVT model Insight, clearly showing the differences in the controls between the panel that is in the car and the panel that the car is supposed to have
- A copy of my local Honda dealership invoice and the name and phone number of the service advisor who discovered that the control panel is the wrong model and hence inoperable, and advised replacement with the correct panel in order to make the a/c operable, at an estimated cost of $1046.16.

I believe that Honda of Pasadena thought they had replaced a control panel that was probably worn, damaged or blemished with one that had a better appearance, and didn’t notice their mistake. They should have rectified their mistake by paying for the cost of replacement with the correct panel. Instead, they refused to pay, claiming they had not switched the control panel while offering a service record that pointed to the opposite conclusion and their own culpability. When it was pointed out that their own words and the vehicle service record confirmed the above scenario and eliminated any other possible explanation, they simply repeated their refusal to pay, but did not repeat their previous, and no longer tenble, denial of responsibility."
...
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What Claimant Wants Hide
1. Refund: replacement cost of a/c panel Nov 22, 2012 $1,046.16
Cash total : $1,046.16
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Respondent's Counteroffer

There has been no response to this claim from Honda of Pasadena. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 11-28-2012
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  • Some further information would be useful here. Specifically, did you purchase the car with express warranties from the Honda dealership, or was it purchased in an “as is” condition. If the vehicle was purchased in an as is condition, the dealership would not be responsible for any repairs to the vehicle. If there were actual express warranties for the vehicle when purchased, you need to make sure this repair would be covered by the warranties as issued.
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