Public Mediation

Caleb S vs. Homeadvisor, Inc.

Misled by HomeAdvisor Rep, and unlawfully charged.

C. S. vs. Homeadvisor, Inc. - Angi Homeservices
14023 Denver West Pkwy Ste 200, Lakewood, Colorado, 80401-3259, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2142944
    • Amount Involved: N/A
    • Filed On: Dec 10, 2016
    • Posted On: Dec 21, 2016
    • Complaint(s):
      • "I just feel ripped off."
      • Problem with a service
      • Bad business practices
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Statement of Claim
Claimant says:
"My name is Caleb Snyder. I called a company called HomeAdvisor from seeing an advertisement online. When I called, a rep answered and explained that before they can approve me to be part of their network...that they need to do a background check to make sure I don't have a criminal record. They said for verification purposes, they needed my Social Security Number and a credit card number in my name. I gave them the information, not knowing what they were going to do next. I told them I still wanted to think about whether I wanted to become part of the network, but that I would give them my information to see whether I was approved to be part of the network. They then said they needed to record the last part of the call, and asked if I agreed to having them check to see if I was approved. I agreed.

A few days later, I began getting emails with leads. Two problems: (1) I did not make the decision to begin receiving leads from them, and never did call one lead. (2) The leads they DID pass onto me werent even relevant to what I do. I am a painter, and they were sending projects that werent even painting projects.

Then I went to my bank account and sure enough....they charged me over $400. We called them to ask what was going on, and why I was being charged for leads I did not agree to. They said it looks like I agreed to being charged for all leads they sent me, and I told them that I was told by their rep that my information was ONLY needed for background check. They would not remove the charges, and management basically said they couldn't help me. I immediately called my bank and told them I was fraudulently charged, which is completely true. The bank reversed the pending charge and did not pay them.

They sent me a letter (attached) in November telling me they were going to send my account to a collection agency. Now I have received an email from them, saying I have been sent to a collection agency. I've never had this type of experience with a company. I'm completely at a loss and do not want something like this on my credit report. I have never signed anything, never used any leads they sent, never ASKED for leads to be sent to me, and was completely mislead by the original rep I spoke to."
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What Claimant Wants Hide
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: remove bad credit reporting Dec 30, 2016 N/A
2. Remove false or malicious web content, business reviews, etc.: remove bill Dec 30, 2016 N/A
1. Other – Pay for claim posting cost Dec 30, 2016 $7.99
2. Other – Physical delivery charges Dec 30, 2016 $4.99
Just make me happy!
Claimant invites HomeAdvisor, Inc. - ANGI Homeservices to make a fair offer to resolve this complaint.
Cash total : $12.98
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from HomeAdvisor, Inc. - ANGI Homeservices. This claim will remain posted until resolved
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