Public Mediation

Thomas B vs. Holland America Line Inc

T. B. vs. Holland America Line Inc
450 3rd Ave W, Seattle, Washington, 98119-4199, United States
Amount Involved: $3,500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6177581
    • Amount Involved: 3,500.00
    • Filed On: Oct 04, 2017
    • Posted On: Oct 15, 2017
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Holland America Line (HAL) will not refund our deposit of $3,500 because they said we did not have cancellation insurance when we had been told by their agent Renee (wouldn't give last name) that cancellation insurance would be purchased when the balance of $20,000(+) cruise total fee was paid. We were given to August 31, 2017 to cancel without penalty or fee by Renee and cancelled on August 29, 2017, who confirmed this with our AAA travel agent, Tiana Verdejo, and documented by AAA on that date of August 29th. HAL agents have made numerous mistakes during this process and we provided a physicians letter prohibiting travel this year as I suffered a heart attack this past year. I could provide full documentation and HAL responses if necessary. HAL has already sold the suite to other passengers and will steal our $3,500 as pure profit. We declined an offer for a future cruise deposit as we will not deal with this awful company again."
...
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Additional Communication Between Claimant and Holland America Line Inc Hide
  • Dec 23, 2017, Claiming party added:

  • Please refund our deposit as you have sold our suite on this cruise to others and HAL get to steal our deposit. (documents included).

What Claimant Wants Hide
1. Refund: Refund Oct 19, 2017 $3,500.00
2. Other – Pay for claim posting cost Oct 19, 2017 $14.99
3. Other – Physical delivery charges Oct 19, 2017 $4.99
Cash total : $3,519.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Holland America Line Inc. This claim will remain posted until resolved
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