Public Mediation

My Claim vs. Holiday Inn Express Hotel & Suites Augus

L. K. vs. Holiday Inn Express Hotel & Suites Augusta, Ga
444 Broad St, Augusta, Georgia, 30901-1520, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I feel we were treated unfairly by the management of this hotel in Augusta, GA.
We were charged an extra $25.00 upon signing in at the registration desk when we arrived on December 20. 2015.
We were reassured that it would be returned when we signed out the next morning, 12/21/2015, However, that is not the case.
Our $25.00 was returned by a new invoice for the correct amount and the first was not applied to our credit card! So in one sense the amount was refunded.
But, why charge the extra $25.00 in the first place?
My wife and I travel a great deal and have stayed in the Holiday Inn Hotel chain many times because we felt it was a safe place to stay when traveling.
However, we may not use Holiday Inns any more, there are many other great places to stay along the Interstate 95 corridor, from Florida to Maine!
Thank you,
Lawrence Kratz
8017 SW 83rd Place,
Ocala, FL 34476
267-243-8443
bandlkratz@Aol.com"
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Holiday Inn Express Hotel & Suites Augusta, GA to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Holiday Inn Express Hotel & Suites Augusta, GA. This claim will remain posted until resolved
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  • Question: by P Wattts (20 points) — Retired Full Service Hotel Manager And Enjoying The Free Time. Do A Little Mystery Shopping
    • On: 07-21-2017
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  • What was the $25.00 for? Did you pay the $25.00 in cash?  How were you getting the $25.00 back? (Cash, Credit, Check,...)


    This seems to be a simple matter.  What exactly are you asking for?

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