Public Mediation

My Claim vs. Hi-Dow International Inc

N. L. vs. Hi-Dow International Inc
2555 Metro Blvd, Maryland Heights, Missouri, 63043-2409, United States
Amount Involved: $320.00
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Statement of Claim
Claimant says:
"I bought your system under a high pressure situation last month and have not been able to secure an address to return it. The system does not fit my needs and the sales person did not leave any information or even a receipt.

Update/clarification 9/12/18
The person I bought this product from left no information about their name or phone number. I sent the products back to the Hi-Dow company and it was received because I got confirmation. I am requesting a refund for the things I sent back but get no action or acknowledgement of this return.

"
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Additional Communication Between Claimant and Hi-Dow International Inc Hide
  • Jul 31, 2018, Hi-Dow International Inc (responding party) added:
  • This is the manufacture of Hi Dow International we do not attend events or any kind. You bought the product from one of our vendors who are independently owned and operated companies. You will need to contact the company you purchase the product from in order to get information about a refund. That information should be located on the receipt the company on the receipt will not go by Hi-Dow International.

What Claimant Wants Hide
1. Refund: $320.00 Aug 01, 2018 $320.00
2. Other – Pay for claim posting cost Aug 01, 2018 $14.99
Just make me happy!
Claimant invites Hi-Dow International Inc to make a fair offer to resolve this complaint.
Cash total : $334.99
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I do not know this party or incident

    "This the manufacturer we only sell wholesale to other companies and retail via the website. This is a false claim about our company this customer had to buy the product from one of your vendors independently owned and operated companies in which they do not go by Hi Dow International. The customer needs to contact the actual company they bought the product from. "

This claim will remain posted until resolved.

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  • 1
  • Contributed Solution: by Sophie Blythe On 09-17-2018
    Hi-Dow needs to step up to the plate More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 4
  • Contributed Solution: by George Maxwell On 08-01-2018
    Hi-Dow should assist the customer in finding the vendor More...
If you are a party to this claim, click here.
Is this a fair resolution?
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