Public Mediation

C.S. vs. Hhi Huntersville Home Improvement

C. S. vs. Hhi Huntersville Home Improvement
15439 Stone Hollow Dr, Huntersville, North Carolina, 28078-6151, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2541388
    • Amount Involved: N/A
    • Filed On: Dec 12, 2016
    • Posted On: Dec 23, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I have been waiting for over 5 months for HHI/Huntersville Home Improvement to complete replacing old shingles on the roof of my home."
...
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Claimant timeline (14) - Hide
  • 05-12-2016 — Signed contract for roof replacement and shower installation and paid deposit of $7,000.00
  • 05-29-2016 — Picked out tile
  • 05-30-2016 — Sent metal roof color sample- asked for pricing for the seceond time
  • 07-24-2016 — sent message to see if there was any news about the roof
  • 08-13-2016 — sent another message because there had been no contact and was told the contractor's sister had a stroke
  • 09-03-2016 — sent message asking about his sister and to check in for information on my roof
  • 09-10-2016 — had no word from him, so I sent another message saying I wanted to move forward and to release me from our agreement if he could not do the work and that I was not happy with his services - he responded with an apology and said he would get the work done by the end of the month starting in 2 weeks - I responded that I was canceling the bathroom and asked him to be a gentleman and release me from the contract since it has taken so long. we arranged to meet the following Tuesday at 6:30
  • 09-13-2016 — we met and he basically would not let me out our our agreements and had no information on metal roofs but said he would drop off shingle samples
  • 09-14-2016 — Dropped off samples
  • 09-16-2016 — I picked a shingle color but wanted to look at real roofs and send pictures to make sure it was the right color
  • 09-25-2016 — sent pictures i liked and he agreed on the next day
  • 10-13-2016 — sent message because no communication and he said he had 2 jobs and then I would be next and I asked for a date - he said probably 10/28
  • 10-15-2016 — told him the tarp he put on my roof to keep rain out was breaking up in pieces and blowing off - he said he would come and replace but never did
  • 11-06-2016 — sent message to return my full deposit of I would have to turn him in to BBB - he responded he was doing all he could and complained I took too long to pick tile and "messed up the whole deal from his side." He had a wreck and had to see a spine specialist and to give him a little more time. I told him i was very sorry but he needed to give me my money back. He responded he had already spent it and could not give it back and apologized and said if we have to go to court then we would just handle it then
What Claimant Wants Hide
1. Refund: Deposit Jan 02, 2017 $0.00
2. Other – Pay for claim posting cost Jan 02, 2017 $7.99
Cash total : $7.99
  • 0
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Respondent's Counteroffer

There has been no response to this claim from HHI Huntersville Home Improvement. This claim will remain posted until resolved
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