Public Mediation

Kenneth Cleaver vs. Hertrich Family Of Automobile Dealership

K. C. vs. Hertrich Family Of Automobile Dealership
1378 S Dupont Hwy, Dover, Delaware, 19901-4496, United States
Amount Involved: Other terms
View less
Rate or Review on Hertrich Fami...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I went to Hertrich Mazda on July 30, 2016 to look at a new car to replace my 2007 Jeep Liberty. I dealt with Tina, who had sold us another new car in May, 2015, with whom I was very satisfied. I test-drove 2 cars and we agreed I would take one home (a Mazda CX-3) to see if my wife (who is 4'8" tall) could see to drive the car. We agreed that I could bring the car back if she could not. I called Tina back late Saturday afternoon after we determined my wife could not see past the side-view mirrors. She called me back on Sunday, first to suggest she try driving with a pillow to allow her to see. I told her that was unsafe and unsatisfactory. Tina agreed we should return the car on Monday and to get our Jeep back.
On Monday morning, she called to tell me that the dealership had sold my Jeep. This had never been agreed to. My wife took the CX-3 back and dealt with Paul, a sales manager. He convinced my wife to switch to a Mazda-3 with an electric seat, which gave her satisfactory visibility. They also convinced her to finance the new car to help offset the difference in price between the CX-3 and Mazda-3. Originally, I planned to pay cash for the new car.
I was away on a business trip on Monday to Thursday, but returned to the dealership on Friday, August 6. I dealt with Art, a financing manager, who I told I was very unhappy with the way this transaction had taken place and was told "sorry about that". Furthermore, I told him that I wanted to lease the car for 3 years, 30,000 miles, and that financing the car to buy it was not going to happen. He determined a lease payment and I agreed to that. On Saturday, August 7, I signed the lease agreement. I did get credit for the originally-negotiated price for my Jeep as a downpayment. The dealership also agreed to make the first of the 36 payments at no charge. On August 7 I was asked to sign a Power of Attorney Form, which authorized Hertrich to sell the Jeep. I signed this form. I still hold the title to the Jeep."
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Hertrich Family Of Automobile Dealership to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Hertrich Family Of Automobile Dealership. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim