Public Mediation

Greendot Prepaid Credit Card Dispute

D. H. vs. Green Dot Bank - Money Pak And Go Card
3465 E Foothill Blvd Ste 100, Pasadena, California, 91107-6072, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6092760
    • Amount Involved: 450.97
    • Filed On: Jun 03, 2014
    • Posted On: Jun 14, 2014
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"Greendot is holding a substantial amount of my money due to an identity theft issue. The company insists that I opened another card that I DID NOT open. According to the customer service people I have spoken with there has been fraudulent activity from this other card opened with my name and personal information.
I opened a prepaid account with Greendot in August 2013. That is the only card that I requested or have used. In speaking with customer service personnel, I have asked what information they need for me to verify that I only have one card. They are not able to give me a straight answer. I keep getting treated as if I am a criminal. I only have information on the prepaid card that I opened. Since March 28, 2014, I have called Greendot trying to retrieve the money that belongs to me. I have been told that I can't have the money because of the "other" card; both accounts have been closed.
If the company would look at the history on the card account that I opened, it would be clear that I use the account to pay my bills. I only found out the account had an issue when one of my bills came back declined. I filed a claim with the FTC, filed a police report and even made Greendot aware that 4 other prepaid cards arrived in my mailbox unsolicited since this issue started."
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: The credit amount on my account Jun 18, 2014 $450.97
2. Other – Pay for claim posting cost Jun 18, 2014 $7.99
3. Other – Physical delivery charges Jun 18, 2014 $2.99
Cash total : $461.95
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Green Dot Bank - Money Pak and GO Card. This claim will remain posted until resolved
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim