Public Mediation

Ruth Kummer vs. Gordon Movers And Storage

Major RIP OFF by Gordon Movers

R. K. vs. Gordon Moving And Storage Llc
62 Doris Dr, Crossville, Tennessee, 38555-8431, United States
Amount Involved: $2,820.00
    • Claimant Seeks: View.
    • Claim #: 3779891
    • Amount Involved: 2,820.00
    • Filed On: Jan 15, 2017
    • Posted On: Jan 26, 2017
    • Complaint(s):
      • "I just feel ripped off."
      • Overcharge or billing error
      • Problem with a service
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"We had a contract with Gordon Movers in Crossville, TN, to load household furnishings and deliver, unload, and set up at the new address. He gave us a price of $3700, guaranteed not to increase. Since our mortgage lender was requesting additional information on the day the movers were loading, I asked the person who seemed to be in charge (Mark Gordon was not present.) what we could expect if the closing of our new residence was delayed. He replied that Gordon Movers would store the furnishings in their truck. Of course I asked what that cost would be. He said that there would be no charge for storage. When I told Mark Gordon what I was told, he very rudely told me that I should have known that "nobody speaks for me!"
As it turned out, the closing was delayed three times. My husband called the company each time; and Mark Gordon did not, on any occasion, mention a storage fee. On the day of delivery, we were informed that the storage charge was $1600 for seven days. Original delivery was scheduled to be on December 29, unloading to be completed on the 30th. The final delivery was to be on January 6, the actual closing date. Gordon insisted on coming on the 5th, although we had not closed and could not unload in the house. They unloaded in a warehouse. (VERY IMPORTANT: if we had been told that there was a storage fee, we would have had movers to deliver and store in the same warehouse on the original delivery date, since there was no storage cost there!)
Interesting that Gordon cited inclement weather forecast as the reason to deliver before we could close, as was scheduled. The next day they were loading in MICHIGAN! (no inclement weather there???)
And now, ten days later, most of our furnishings are still in the warehouse. We have hired a local mover to deliver the things to the house. Estimate: $720. They moved a few essentials on Friday, and will complete the move on Wednesday/Thursday of this week.
There are a few issues with this arrangement. Mainly, we bought insurance from Gordon; and we have no way of knowing what, if any, damage was done by them. The workers certainly did not give us time to examine items as they unloaded in the warehouse. In addition, we never received a copy of the policy. But according to what Mark told my husband, he (himself) misrepresented the coverage when I asked him (himself) about the details of the policy.
The mover which is helping us get things set up now is having a difficult time putting some things together, since pieces are missing or certainly not in a logical place.
We contracted with Gordon to set up what they dismantled and place furniture in the new residence. Obviously he did not do what he promised and it is costing us a lot of money.
We paid the contract price (plus) and he did not fulfill his part of the contract."
...
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Additional Communication Between Claimant and Gordon Moving And Storage Llc Hide
  • Feb 02, 2017, Claiming party added:

  • This response is valid up until you start describing your problems with scheduling. We knew nothing of your other customers waiting for your truck. Communication could have solved a few problems here: primarily that you were charging a storage fee, which I was specifically told would not happen. Again, we could have had the delivery per original schedule,made to the same warehouse if we had been informed and would have saved a lot. And what additional mileage? I did not require you to foolishly have your drivers go "on a wild goose chase." It seems to be in your character to make rash judgements without proper consideration. Again, a lack of communication. And let's be clear: you were contracted to deliver the furniture to 190 Skyland Drive in Sparta and set it up in the house. That was the contract; not to drop it off at a warehouse. Contract was not fulfilled. We had to hire another mover to move the furniture to the house. Finally, by all accounts, there was definitely not time allowed for examination of items as they were put off your truck into the warehouse. In fact, quite a few things were still wrapped when we got them in the house. No way they could have been examined. I am still seeking reimbursement and will expect to hear from you soon.

  • Feb 03, 2017, Claiming party added:

  • Mr. Gordon, just another note about your drivers "going back and forth multiple times." The truth is: you were advised of the final closing date of Jan. 6. Yet on Jan 5, you called and told us that your men were already on their way to unload. I told you that we could not have access to the house until the next day. It seems to me that that is a ridiculous, uncaring way to treat your customers, having no concern for their situation. You replied that they were on their way and that I needed to have a place to put the furniture. You also added that I needed to have a check ready before they unloaded or they would return the furniture to Tenn. And...the amount was to be $5894 instead of the $3738, the amount of the contract, plus $500 for insurance. That was the first that we knew of that amount. When I said that I was not prepared to pay that much then, but that I would pay the additional later, you let me know in no uncertain terms that I must pay in full NOW or you would keep my furniture. In the meantime, while I was arranging for the additional money, I suppose you jumped to the conclusion that you were going to keep my furniture; and so told your men to return. (Multiple times????????) Again: lack of communication and consideration.
    As to time to examining furnishings while unloading: In addition to pieces still being unwrapped for examination, parts, such as table legs, bed extensions, cords for televisions were scattered in unlikely places (i.e. T.V. cable draped around a lawnmower). I have discovered since, that there are several pieces broken or damaged, probably amounting, at least, to the deductible (which you yourself told me was not applicable), but at this late date, I don't want to go to the trouble of adding it all up and having to deal with you on that score.

  • Feb 06, 2017, Gordon Moving And Storage LLC (responding party) added:

  • In response to your 2nd and third letter, we were scheduled to deliver to your new home on DECEMBER 30th, not JANUARY 6th. I'm enclosing the e-mail Mr. Kummer sent me on December 31st, New Years Eve, informing me of the new delivery dates. I discovered this e-mail when I returned to my office on January 2nd, after the New Year holiday. I called Mr. Kummer on that Monday and told him I would see what I could do about his new dates. That I would have to contact my other customers to see what I could do. I called him on January 3rd and told him that the best I could do was to unload on January 5th and 6th. He later informed me of the warehouse he could get for the delivery on January 5th. Just because they wanted the new delivery dates to be the 6th and 7th, didn't mean I had the opportunity to provide those dates. In every decision that was made in their move was OK'd by either Mr. or Mrs. Kummer, including the delivery dates. Here is the e-mail,




    Ted Kummer

    To
    mark gordon

    12/31/16 at 9:53 AM





    Hello Mark. Happy New Year!



    The former owners of 190 Skyland Drive refuse to allow and early move-in for us before closing. Also, By Federal law, closing cannot happen until 4 days AFTER receipt of the closing documents be the closing attorney from the mortgage company. The closing attorney will not get these documents until Tuesday January 3rd because of the holiday weekend.




    SO, we CANNOT unload and move into 190 Skyland Drive, Sparta NC until Friday January 6th. OUR closing is now scheduled for Friday morning January 6th, and unloading of your truck can start right after noon that day, January 6th. CAN YOU UNLOAD FRIDAY AFTERNOON JANUARY 6TH AND WHATEVER IS NEEDED ON SATURDAY JANUARY 7TH?




    My wife and your foreman talked about you all coming here Monday January 2nd. That plan has to change to the Friday January 6th plan.




    Please let me know soonest that you got this word and change in arrangements by text message and email.




    Thanks Mark and Happy New Year.




    Ted Kummer

  • Feb 06, 2017, Claiming party added:

  • I am not interested in your excuses. My complaint is what it is....no needless "beating around the bush" and re-hashing irrelevant, meaningless verbiage from you. Please respond directly to my request for a financial settlement....which I feel we honestly deserve.

  • Feb 14, 2017, Claiming party added:

  • I have made an offer on Better Business Bureau to resolve this complaint by your re imbursement of $720 for our payment to a second mover because of your failure to fulfill the requirements of the contract which you agreed to: to load, deliver, unload and set up furnishings in our in new house. Just keep the money that you failed to mention would be added to the contract. Obviously you feel entitled.

What Claimant Wants Hide
1. Refund: storage fees, insurance cost, cost of completing job you were hired to do Feb 01, 2017 $2,820.00
2. Other – Pay for claim posting cost Feb 01, 2017 $7.99
3. Other – Physical delivery charges Feb 01, 2017 $4.99
Cash total : $2,832.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Gordon Moving and Storage was contracted by Mr. and Mrs. Kummer to provide moving services from Tennessee to Sparta, North Carolina, starting on December 28 to be delivered on December 30.

    The loading started on December 28 and completed at 10:30 am on December 29. We were scheduled to arrive in North Carolina that afternoon when we received a phone call from Mr. Kummer who informed us the new home would not be ready until January 2.
    The truck was reserved for another customer on December 31 for a move from North Carolina to Tennessee and on January 2nd for another customer's move to Pennsylvania.
    We contacted these customers who luckily agreed to change their move dates to accommodate the Kummer's change of plans.

    Between December 31 and January 4, the Kummers rescheduled the delivery date four times, changed the delivery location three times, with a 3 hour, 80-mile wild goose chase before we finally arrived on January 5.

    When we arrived at their warehouse in North Carolina Mr. Kummer was there directing us as to where to place the furniture in their warehouse. He had plenty of time to inspect the furniture as it came off the truck that day. The next day Mr. Kummer was there as we finished unloading the truck in their warehouse. Everything we did was by their request.

    We had to delay three of our other customers for six days due to their circumstances.

    The additional charges are for the following:
    -Additional insurance per customer's request ($560.00)
    -Additional storage days on truck (December 31-January 5) ($150/night)
    -Additional mileage due to going back and forth multiple times ($330)
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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