Public Mediation

Beth H vs. Gold Star Getaways

B. H. vs. Gold Star Getaways
4101 W Green Oaks Blvd, Arlington, Texas, 76016-4462, United States
Amount Involved: $4,935.95
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4531132
    • Amount Involved: 4,935.95
    • Filed On: Nov 15, 2017
    • Posted On: Nov 26, 2017
    • Complaint(s):
      • Failure to honor promises
      • "This feels like a scam to me."
      • Automatic subscription / membership renewal abuses
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"11/09/2016, we went to a presentation for Gold Star Getaways. The Director of Gold Star Getaways was very nice and said I could call him regarding the 3 nights 2 days free stay. Tab Ferguson is the Director.
His phone # 1 (817) 561-5290
Customer Service 1 (817) 561-5700

I printed for my records for me.
$300.00 Restaurant free.


On 11/14/2016, check # 757, $4,409.00 was cashed by Gold Star Getaways. I wrote it on 11/09/2016. The night of the presentation.
On 11/19/2016, POS Withdrawal Redemption Center 877-404-7566.
$29.95
On 11/20/2016, POS Withdrawal Redemption 877-404-7566.
$50.00
Also we were promised $300.00 restaurant free. I made the call to fun rewards for you in order to validate the free promotions.
On 12/01/2016, check #707, $447.00 was cashed. Tab Ferguson said they were having a special. If I paid to him $447.00 our yearly membership would be paid up for 3 years.
Tab upgraded our hotel room to a condo at Welks Resort San Diego.
We stayed at the Welks Resort which is actually in Escondido, north of San Diego.
We stayed Friday, 1/13/2017 and checked out on Sunday 1/15/2017.
That was the last time I talked to Tab Ferguson. I have tried calling him and I was able to leave messages for several months. Then, when I called, the phone # has been disconnected and there isn’t a new phone #.
When I call Customer Service. The recording says all reps are busy, stay on the line and a rep will help. It sounded like I was transferred, then I was disconnected. This happened so many times.
I want my money back. I was taken advantage of. Selling me 3 years of membership. Promising a 3 nights, 2 days at a hotel of our choice; we paid the fees at redemption center, plus the round trip for 2 passengers, free. I believe I was lied to on purpose, especially Tab Ferguson had to know they were going out of business and needed as much money as he could get.
$4,409.00
29.95
. 50.00
. 447.00
$4,935.95 is what I paid, and it’s the amount I want to get back from Gold Star Getaways, Tab Ferguson,"
...
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What Claimant Wants Hide
1. Refund: TThe money I paid for travel discounts that I never got Dec 31, 2017 $4,935.95
Cash total : $4,935.95
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Respondent's Counteroffer

There has been no response to this claim from Gold Star Getaways. This claim will remain posted until resolved
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