Public Mediation

My Claim vs. Gmc over the poorly designed and fabricated door handle

N. T. vs. Gmc (Headquarters)
P.O. Box 33172, Detroit, Michigan, 48232-5172, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 3220652
    • Amount Involved: N/A
    • Filed On: Jan 04, 2016
    • Posted On: Jan 15, 2016
    • Complaint(s):
      • Problem with a product
      • Overcharge or billing error
      • Customer service runarounds
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Statement of Claim
Claimant says:
"I was exiting my 2009 GMC Sierra 2500HD pickup truck about 3 weeks ago, when the drivers side door handle, broke off in my hand. I now have to roll the window down, open the door from the outside and roll the window up again.
I went to my local dealership, Tom Cantin Chevrolet, to get a new part. T he parts guy told me that this is a common problem and that it was going to be $648.00 to buy the part, because some genius engineer at GM decided to make this cheaply designed and produced item, integrated into the door panel.
I have spent weeks on the phone with nearly a dozen people at GM, and have either been laughed at, or treated like a leper. I do not know how to proceed, but this is a safety issue. In the event of an accident, if one were able to extricate themselves, it would require getting out the opposite door. Add to this, the vehicle in flames and the danger of death is increased ten fold.
This part is so cheaply constructed, it is a wonder, that it is not a recall item."
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What Claimant Wants Hide
What By When How Much
1. Replace: New door panel and labor, for this very expensive vehicle Jan 19, 2016 N/A
2. Apology: I want a written appology from the engineers at GMC Jan 19, 2016 N/A
3. Change of policy: Make this a recall item, so that any continued breakage of this criticle part, is not the consumers burden. Jan 19, 2016 N/A
Just make me happy!
Claimant invites GMC (Headquarters) to make a fair offer to resolve this complaint.
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from GMC (Headquarters). This claim will remain posted until resolved
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