Public Mediation

S.T. vs. Glassesusa.Com

GlassesUSA uses deceptive advertising. Actual cost is almost double advertised cost and customer is not aware of that until they have entered personal and financial information

S. T. vs. Glassesusa.Com
954 Lexington Ave # 537, New York, New York, 10021-5055, United States
Amount Involved: $200.00
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2064449
    • Amount Involved: 200.00
    • Filed On: Jul 19, 2021
    • Posted On: Jul 29, 2021
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Claimant says:
"I searched AcuVue One Day Lenses and up comes's ad for $26.38 plus free shipping for a 90 day supply. I entered my prescription and ordered 2 boxes with a subtotal of $52.72 plus free shipping (with options for express shipping).
I could not go any further without entering my full name, address, and ALL of my credit card information. Once I tried to check out, to my shock the total was 93.96. In tiny letters at the top of the screen, revealed that there is a whopping $20.60 "processing fee" for each box.
Chat was not available, likely because I'd entered a landline as my phone number and wanted me to have to call on my cell phone.
I am absolutely sick of this highly deceptive advertising and naked attempt to capture customer information and wear them out so they order rather than waste more time. Worst case scenario and the customer eventually abandons the purchase (as I did) then they have information to sell aka "share," as revealed in their privacy policy.
GlassesUSA needs to provide totals BEFORE capturing customer information. "
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Exhibits View
Additional Communication Between Claimant and Glassesusa.Com Hide
  • Jul 19, 2021, Claiming party added:
  • Attached: Screenshot of checkout page reached only after customers have entered all their personal and credit card information.

  • Jul 19, 2021, Claiming party added:
  • Attached: Screenshot of's ad

  • Aug 04, 2021, Claiming party added:
  • No response from, which is as I figured. Please go ahead with forwarding it to regulators.

What Claimant Wants Hide
What By When How Much
1. Apology: I want a written apology for deceptive advertising Aug 03, 2021 N/A
2. Change of policy: Stop the deceptive advertising and time-wasting. Customers should be aware of the total cost BEFORE entering their personal information Aug 03, 2021 N/A
1. Pay me for my time: 30 mins wasted at $200/hr Aug 03, 2021 $200.00
2. Other – Physical delivery charges Aug 03, 2021 $4.99
Cash total : $204.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 08-09-2021
    Report GlassesUSA to the FTC. This is just deceptive advertising and data collection and needs to be stopped. I wish more people would report this.
If you are a party to this claim, click here.
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