Public Mediation

Tina Walker vs. Garvinia Cambogia

T. W. vs. Garcinia Cambogia Zt 800-637-1092 - Free Trial
PO Box 20800, Fountain Valley, California, 92728-0800, United States
Amount Involved: $177.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3945881
    • Amount Involved: 177.00
    • Filed On: May 10, 2017
    • Posted On: May 21, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"After looking on the internet I seen a ad for their product. The way I read their ad I understood I could try their product for 30 days for $3.00 shipping. When ordering they brought up a addional bottel I could also get but I told them I was not interested. I receive the product 14 days ago. I was going over my bank books and discovered they had deducted $89.00. I instantly called them and they let me know that that was for 1 bottle and they sent 2 and had charged my account an additional amount of $88.00. I offered to send both bottles back and that I can't afford this that I on a fixed income and that I completely missunderstood and was going to cancel before the 30 days were up. They said they weren't going to make any kind of refund but they would cancel my account. Like I said I really can't afford this and I'm very upset . PleSe help if you call for I really need this money. Thank you"
...
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Additional Communication Between Claimant and Garcinia Cambogia Zt 800-637-1092 - Free Trial Hide
  • May 16, 2017, Garcinia Cambogia Zt 800-637-1092 - Free Trial (responding party) added:

  • Re: Case # 3945881-203600 – Tina Walker

    To whom it may concern,
    We are deeply sorry you had a poor experience. We are eager to resolve any concerns and reach a satisfactory resolution, but unfortunately, we found no results when searching your account with the provided details in this complaint (see below):
    NAME: Tina Walker
    DAY PHONE: not provided
    ADDRESS: 11039 Myers Rd., Moundville, Alabama, 35474
    EVE PHONE: not provided
    CELL PHONE: not provided
    EMAIL: not provided
    FAX: not provided
    This is a genuine attempt to get to the bottom of your concerns. Please provide us with any of the following possible/alternate information you may have used to complete the order:
    • Alternate email address
    • Telephone number
    • Alternate names the account could be registered under (partner, family, friend)
    • Shortened forms of their own name (nickname)
    • Lengthened forms of their own name (full name)
    • Alternate spellings that you, or someone ordering with you, may have used on the order.
    • The product/company you’re inquiring about
    • Customer ID/order ID number for the product.
    Additionally, helpful information includes:
    • Forward or snapshot of order confirmation email.
    • Copy/paste of line item of the purchase in question on your billing statement (descriptor).
    This will better enable us to identify the proper account so we can assist you with your request.
    Again, we are dedicated to reaching a resolution and we look forward to hearing from you to provide the experience you should have. Furthermore, we can be reached at bbb@cb911.emailcenterpro.com directly. If there is no additional information you can provide other than what is listed above, it is a possibility that this complaint was misrouted.

    Warm Regards,

    Sam Jones
    Dispute Resolution Agent


  • May 28, 2017, Garcinia Cambogia Zt 800-637-1092 - Free Trial (responding party) added:

  • Add your information NAME: Tina Walker
    DAY PHONE: not provided
    ADDRESS: 11039 Myers Rd., Moundville, Alabama, 35474
    EVE PHONE: not provided
    CELL PHONE: not provided
    EMAIL: not provided
    FAX: not provided
    This is a genuine attempt to get to the bottom of your concerns. Please provide us with any of the following possible/alternate information you may have used to complete the order:
    • Alternate email address
    • Telephone number
    • Alternate names the account could be registered under (partner, family, friend)
    • Shortened forms of their own name (nickname)
    • Lengthened forms of their own name (full name)
    • Alternate spellings that you, or someone ordering with you, may have used on the order.
    • The product/company you’re inquiring about
    • Customer ID/order ID number for the product.
    Additionally, helpful information includes:
    • Forward or snapshot of order confirmation email.
    • Copy/paste of line item of the purchase in question on your billing statement (descriptor).here

What Claimant Wants Hide
1. Refund: $88.00 and $89.00 May 25, 2017 $177.00
Cash total : $177.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Garcinia Cambogia Zt 800-637-1092 - Free Trial. This claim will remain posted until resolved
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