Beyond Disappointed Customer vs. Frank Andres - The Give Away Guy

Robin was a long time customer of ours and unfortunately, his Website payments became so delinquent we had to suspend his account permanently. We had previously extended every curtesy and over a 3 year period provided 9 months of unpaid service.

Finally, we informed Robin that this constant non-payment issue could no longer be accepted. He agreed and made a commitment to pay for his Website on time. This agreement did not last 60 days and his Website again became delinquent.

After many promises to pay we suspended his site after another 60 days non-payment.

Robin was also part of our Affiliate program which was terminated when he broke the terms of service.

Which resulted in his affiliate account termination.

It is extremely unfortunate that Robin was not able to stay true to his promised commitments and was unable to conduct his Affiliate promotions in a professional manner.

We have not terminated any of the other product access Robin has purchased from us.

However, due to repeated abusive messages containing gross and foul language he left us no choice but to suspend his support privileges.

And you said you undersrtood why. You above all people know why I fell behind and why I couldnt keep up with the payments, but i chose to do what i could with the resources i had. And as far as abusing the staff, tell me when?? Not saying i didnt in th epast but we had worked out that issue through an email which i have where we come to the agreement that if you came across another another ticket with CAPITAL emphasis or CHRIST ALMIGHTY! in it that you wouldnt even look at it and i agreed. Alicia and I have further email correspondance way past that which i also have in which the CLK software code wasnt working and we worked out a resolution...plus who really loses out when someone cant pay their monthly fee for a website that I couldnt even understand...the money site ones...i couldnt pay for it so i agreed to let it go. IS that grounds to have my affiliate account terminated and make all my current commissions null and void?? Explain how thsat makes sense...why was i never paid my commissions? When i asked countless times prior to being ''deleted" and my requests went unanswered. How is it that you can openly admit to falling behind and being unable to provide the quality of service your customers deserve due to becoming overwhelmed by the success of $5Friday, but you cant see how that would spill over to perhaps you thinking we had an outstanding or current issue that would result in my dismissal and outright ban from any further product access and deny me the commissions that sat for endless months inside my paykickstart account. How is that or any of the actions you took against me fair? When the whole grounds for all of this is simply a question of you being upset at me because of the 500 leads things which i still havent recieved instruction or an email outlining what the next step was. Did I ever miss an important instruction or followup with any other product or promo?? No. I dontk ow what could have happened but i di not recieve anything on that past the date of purchase...And your answer to that was to refund me when i didnt ask for one, and put words in my mouth when all i simply had asked was where my leads were? Even then you wouldnt forward me a copy or email so that i could get my leads. You were under alot of stress and pressure but cant relate that it may have been a catalyst in your actions against me..I feel my requests for a resolution are fair. Pay me the $100 you owe me in commissions. And also, i AM blocked from every product that is in your server thart begins with: http://5dollarfriday.org/ This includes many of the products i purchased from you so saying I have access is NOT true. Because i get a 403 forbidden or refuse to connect page everytime. I see you went ahead and made your post public so i will volley in return. I only kept it private for your benefit. You want to go public then i am all for it. Or just give me what you owe me and access to all my products. thats fair. and ill never submit a ticket for support or have any interaction with your support staff.

Look at Frank's last public post. This is the type of person he is. Yes. My website payments did become delinquent AFTER the fall of 2018 when i lost my oldest son in a workplace accident. Aside from barely making any money online prior to this horrible situation, I fell behind in alot of bills. I was unprepared for the unexpected death of my child. Is that any grounds for my outright dismissal from the affiliate program and terminating my earned and owed commissions that you NEVER paid me, EVER?? I dont think so. Go on his site. NOWHERE does it say anything about that. But he tries to mask the original reason why I am even here. He then outright lies when he claims I am not blocked from ANY of my purchases/software that I purchased from him over a 4 year span. If you like I can make a video showing my screen and proving over 27 software accounts I paid for, own reseller rights too , no longer have access. So let's go ahead then and make this very public. You want to take low and cheap shots, to try and further your position as an almighty reseller who very easily forgets the people and efforts that brought your sudden success a reality? Then you go right ahead. I will volley in return and very soon you will lose more than $100 and access to the products I paid for. I have nothing to hide and can admit and have admitted openly here on this forum that I had many disputes with your support but NEVER did anything to warrant the actions against me. Aside from that, your timeline of events are INCORRECT and you sir are 1000% WRONG in this matter.

I have every email and communication I had with Franks support. I have also made a mindmap of the sequence of events proving my side of this claim.

I am now offering to split the monies owed to me 50/50. To whoever can help me resolve this dispute FAIRLY and based upon the facts of the events that has lead me to this platform for online dispute resolution

Here are the emails between $5 Friday and myself. This 1st email is the one i refer to Frank admitting to be overwhelmed. But singles me out as doing wrong.
Robin

It has been an amazing ride over the last 18 months.



The 5 Dollar Friday grew so quickly it actually took on

a life of its own.



It has grown so big so fast that it has come to a point where

Alicia and I can no longer keep up!



The work required to support awesome clients like you is

just too much for us to handle.


Over the last 3 months we were constantly missing deadlines

and behind on just about every commitment we made to you.



Awesome clients like you...deserve far better!



So we decided to call it quits...



And what I mean by that is quit doing it all ourselves.



Over the last 45 days Alicia and I have been training new staff.



That's why we've been so quite. That is why the weekly

Webinars stopped and the Friday sales have been late the last

3 weeks.



Big announcement :)



On October, 14th we move into our new offices fully staffed office

here in Mexico.



So we've officially quit...

quit doing it all ourselves
quit missing deadlines
quit taking days to reply to emails
Instead we are going to...
improve our support time
deliver product access faster
provide more in depth DFY service
more training Webinars
more coaching sessions
just much, much more
To celebrate the evolution, expansion and improvement of the
5 Dollar Friday we have create something extra special this
weekend.

It will be live at 1 PM today, you don't want to miss this one!
(closes Monday at midnight)



Enjoy,



Frank Andres - "The Giveaway Guy"

P.S. - But there is a HUGE Gift LIVE Right Now


5404 Donald St
Azilda ON P0M 1B0
CANADA

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The following files contain emails and a list of all the commissions suddenly denied by Frank Andres. In his ONLY reply to this matter he states because of my commitment to the website members paid HIM to build, that it served as grounds to be denied commissions. Since when does a voluntary purchase for a website im sure nobody has ever made a doi=ime from warrant denial of commissions for past sales and products??

As well Frank claims I have access to ALL my products bought and paid for. That is 100% FALSE. See attached Google Sheet for a detailed list of just how many software i no longer have access to. Let me ask you, why wouldnt a vendor want to participate on this forum or any other, to resolve a small dispute like this? I believe its because Frank's ego and his sudden success built on the backs and marketing of people like myself. ANyway please see attached for a 1/3 of the list covered and just how many purchases no longer valid.

https://docs.google.com/spreadsheets/d/1AKv-sm898FrvoaNOWR2gF9c63Ds-ETr0H6nVjJitPao/edit?usp=sharing

Well here we are in June. I filed this claim in January. I am beginning to think that there is no viable means to correct all the wrongs done against people online everyday. I have paid for every upgrade to get this corrected and it has gotten me nowhere. I amm increasingly reminded of who much Frank Andres screwed me over andthat not a single person or platform can do anything to help me.