Public Mediation

Fifth Third Bank-Dispute-#1142170

G. L. vs. Fifth Third Bank (Headquarters)
Fifth Third Center, 38 Fountain Square Plaza, Cincinnati, Ohio, 45263, United States
Amount Involved: $12,900.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1142170
    • Amount Involved: 12,900.00
    • Filed On: Dec 26, 2012
    • Posted On: Jan 06, 2013
    • Complaint(s):
      • Overcharge or billing error
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"After reporting a credit card theft from my business, Fifth Third bank stopped payment, told me to open new account (which we did as instructed by bank representative) only to have Fifth Third Bank push through fraudulent amount on new account, even when we called same day as processed on-line which we reported and they told us "sorry, we can't help you"."
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What Claimant Wants Hide
1. Recovery of Losses: not able to use debit card machine . Jan 10, 2013 $7,500.00
2. Credit: too clar all money that was worngfully taken from my acc Jan 10, 2013 $5,400.00
3. Monetary items with amounts to be determined: for all the s.i.t the bank and vanata as put me through time and damage to my name and my companys name Jan 10, 2013 TBD*
4. Other – Copy claim to regulators Jan 10, 2013 $14.99
5. Other – Pay for claim posting cost Jan 10, 2013 $7.99
6. Other – Physical delivery charges Jan 10, 2013 $2.99
Cash total : $12,925.97*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer

There has been no response to this claim from Fifth Third Bank (Headquarters). This claim will remain posted until resolved
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  • Comment: by Alan — Online mediator
    • On: 01-09-2013
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  • I'd be very careful about assuming that you can recover attorney's fees if you engage one. Generally attorney fees are only recoverable if a) you win, and b) there is an attorney's fee provision in your agreement with the bank- I'd assume there isn't. maybe the previous posters know more about statutory legal free recovery with banks in your state than I do, but pls check on this before hiring legal help. You could end up spending a bundle and still be out of pocket big time. I'm surprised Fifth Third isnt being more cooperative with this claim. They usually respond constructively from my experience. I just wish they'd come up with a better name.. Good luck
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-09-2013
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  • Do you have any correspondence from the bank as to any investigation they performed when you informed them of the theft? Under federal law, they are supposed to open an investigation into any allegations of potential theft, fraud, or even incorrect billing. If they deem that the money is supposed to have been paid or owed, they are supposed to provide you with the results of their investigation. I agree with the advice already given, an attorney can help you in this situation try to get your funds back, and they are allowed attorneys’ fees in addition to your claim.
  • Comment: by JohnnieMae Gaskins — Online mediator
    • On: 01-08-2013
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  • Perhaps you should contact your a bank again. All banks have procedures for how customers should file claims if you do not agree with charges. Make sure monies that you are claiming as a lost, you should have some type of legal documentation showing proof of losses. You might want to consider hiring a Atttorney that knows banking laws. All Attorney fees can be included in your claim.

    J. Gaskins
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