Public Mediation

J.C. vs. Farmers Furniture Lumberton North Carolina

J. C. vs. Farmers Home Furniture - Lumberton, Nc
1725 N Roberts Ave, Lumberton, North Carolina, 28358-2283, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 3130643
    • Amount Involved: N/A
    • Filed On: Apr 13, 2017
    • Posted On: Apr 24, 2017
    • Complaint(s):
      • Problem with a product
      • Bad business practices
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Statement of Claim
Claimant says:
"I purchase a mattress from Farmers Furniture in Lumberton North Carolina, and after one month the mattress has collapsed in the middle.  I was not told by the sales person that If I did not buy the bed or the box spring that the bed would not warranted, and If so I would not have brought the mattress.  The mattress was put on a NEW platform bed that does not require a box spring.  The mattress was supposed to be a firm mattress but felt nothing like the one inside the store. "
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What Claimant Wants Hide
What By When How Much
1. Replace: mattress Apr 21, 2017 N/A
2. Upgrade: mattress Apr 21, 2017 N/A
1. Other – Pay for claim posting cost Apr 21, 2017 $14.99
Just make me happy!
Claimant invites Farmers Home Furniture - Lumberton, NC to make a fair offer to resolve this complaint.
Cash total : $14.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Farmers Home Furniture - Lumberton, NC. This claim will remain posted until resolved
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  • 1
  • Contributed Solution: by Samantha Herbie On 04-26-2017
    Claimant should have read the fine print on the warranty. Store should have made sure the paperwork was understood. Prob easier for store to exchange mattress than deal with this and bad publicity.
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Is this a fair resolution?
  • 1
  • Contributed Solution: by J Petaluma On 04-25-2017
    Modern mattresses require a firm and level surface, not a boxspring. Farmers should assist its customer by providing a kit to measure depression in mattress and fight the manufacturer if nec More...
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Is this a fair resolution?
  • Question: by Jim Wicks (1782 points) — Former Atip Intern, Occasional Contributor And Moderator
  • On: 04-25-2017
  • To Farmer's Furniture:  Was the mattress you sold to the claimant the same make and model (i.e., exact same quality) as the one on display in your showroom?  He says the one delivered felt much less firm.
  • Comment: by aaaron — Online mediator
  • On: 04-25-2017
  • Our position remains are previously posted.  We have offered a 50% off discount but that is all we are able to offer being customer didn't purchase the set, only the mattress which voids all manufactory warranties.
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