Public Mediation

Erie co. Sewer and Water Dept.-Dispute-#2804318

R. H. vs. Erie Co. Sewer And Water Dept.
554 River Road, P.O.Box 469 , Huron, Ohio, 44839, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Erie Co. Sewer And Water Dept.
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2804318
    • Amount Involved: N/A
    • Filed On: May 07, 2012
    • Posted On: May 18, 2012
    • Complaint(s):
      • Overcharge or billing error
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"They claim I owe $827.00 for two months of water.....My bill for over 4 years never exceded the minimum amount of $32.00......They send out someone to check for leaks and filed a report that he found no problem and no repairs had been fixed......After contacting them over 10 times and being told to just pay the $32.00 each month and 2 years have passed, I received a letter stating that the $827.00 muat be paid in 30 days with no opportunity for appeal."
...
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Additional Communication Between Claimant and Erie Co. Sewer And Water Dept. Hide
  • May 15, 2012, Claiming party added:

  • I have been trying to resolve this bill for 22 Months, why was the meter not checked for accuracy at that time......This bill came within a month of my property being flooded, so I would not want more water on my property.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Change of policy: credit access charge May 22, 2012 N/A
Cash
1. Other – Copy claim to regulators May 22, 2012 $14.95
2. Other – Pay for claim posting cost May 22, 2012 $7.95
Cash total : $22.90
Non-cash: 1 items
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Water meters do not turn without a force passing (water moving) through them. So we feel water did pass through the meter. We followed our rules for when a customer asks forgiveness and the committee that is made up of residents in our community did not believe Mr. Hammersmith should receive a lower water bill. We will pull Mr. Hammersmiths meter for accuracy in the next couple of months and if found to be inaccurrate will reconsider our finding."

This claim will remain posted until resolved.

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  • Comment: by sally banana — Online mediator
    • On: 06-19-2012
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  • Sounds like an OUTRAGEOUS bill. Why wouldn't hey investigate this?
  • Comment: by Carolyn Haines — Online mediator
    • On: 05-27-2012
    View more
  • What do they think you did with all that water? Did you install a car wash for two months or something? For a bill that size I would have thought they would have checked the meter right away unless they have a reason to think you did use all that water.
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