Public Mediation

D.W. vs. Eko Devices

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D. W. vs. Eko Devices
1212 Broadway, Suite 100, Oakland, California, 94612, United States
Amount Involved: Other terms
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Statement of Claim
Claimant says:
"I placed an order for an Eko - the rainbow edition - and had it engraved as I intended to have it for a long time. I just started residency so this is a big investment but I think it could be worth it. When I opened up my box, I was shocked there was a black head on my stethoscope. I don't understand how this happened, maybe a glitch in the website or something. I reached out to Customer Support who was super dismissive. I really feel devistated as this is an essential part of my practice."
Reply Have a similar problem?
  • 12-07-2022 — Purchased engraved Eko rainbow edition
  • 12-13-2022 — Received a black edition Eko, made initial contact to support in the evening
  • 12-14-2022 — Attempted to resolve the discrepancy via chat
What Claimant Wants Hide
Just make me happy!
Claimant invites Eko Devices to make a fair offer to resolve this complaint.
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Respondent's Counteroffer


There has been no response to this claim from Eko Devices. This claim will remain posted until resolved
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