Public Mediation

Drycleaner inc-Dispute-#6724982

S. R. vs. Drycleaners, Etc.
102 E Cook street, New London, Wisconsin, 54961, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I took my drapes to the Maytage store in Weyauwega to have them drycleaned as I have done in the past. This is a pick up drop off store. When I recieved them back they were pleated and the backing was stuck together and when separated the backing had holes in them. Even the owner at Maytage said they looked melted or overheated causing the backing to melt. When I contacted the owner at the drycleaners he was rude and said they probably washed them but wasn't sure. He would not refund my 60 dollars for the drycleaning I paid. So now Ihave to buy new drapes and out 60 dollars for the cleaning."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Drycleaners, Etc. to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Drycleaners, Etc.. This claim will remain posted until resolved
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  • Comment: by Yvette Cave — Online mediator
    • On: 12-11-2012
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  • The owner obviously sees the problem and doesn't not fault his company for it. You said that you've gone to them before and I assume there weren't any previous problems, so this is most likely just a mistake and something that probably won't happen again. It doesn't seem like you necessarily want to stop doing business with them either; if you want to keep doing business with them, let him know that. I think you should try to go for having him reimburse you the $60 for the cleaning and see if he'll cover the dry cleaning for your new drapes to equal the cost of the new drapes. (i.e. if you pay $120 for the drapes, he'll offer two free cleanings). This way you're not really losing money and he's not losing business - kind of a win-win situation.
  • Comment: by Sarah Baxa — Online mediator
    • On: 12-09-2012
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  • It sounds as though the owner is willing to refund the cost of the drycleaning. I would suggest that this is a good start to a fair settlement. I believe you should also be reimbursed for the cost of new drapes that are equal in style and value to the ones that were damaged. If the drapes are repairable, ask if he would like to cover the cost of replacement or repair (his choice). As for his rudeness, always reflect on how you approach the situation and how you come across. I am not excusing rudeness because as an owner, you are always held to a high customer service standard. Approach him again with a spirit of friendly resolution. Sometimes rudeness also comes from knowing you are wrong and not knowing how to fix it or being concerned with the cost of making it right. Do some research, come to him with the numbers and let him know that you would be satisfied with either solution. See how he reacts and ask him what he feels is a fair solution. Good luck.
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