Public Mediation

Poor service from NAS doors

C. W. vs. Doors-Us - Unlimited Security Doors Inc - Nas Unlimited Doors Llc
Sergio Mattig, 4630 Nw 74 Ave, Miami, Florida, 33166, United States
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Statement of Claim
"I purchased a door from NAS Doors and they were very responsive during my delay with my permit. Hector called me repeatedly to find out if he could help in any way with the permit and getting my door installed. I finally got the permit and the door was scheduled to be installed. 2 installers came; George and another gentleman and it took them about 5 hours to install my door. They had to cut into the concrete then do some patch work in the end. They left my house at 9 pm after asking for 2 checks to complete the purchase. George told me he would come back once the concrete was dry and patch anything that remained as well as do some patch work on the paint on the house that he chipped while installing the door. I have called NAS doors over a dozen times in the past 45 days and get he same response: "George is not in today, he will call you and schedule an appointment", "we have you on the schedule for next week, we will call and confirm", i NEVER receive a phone call. NAS doors does not answer my calls anymore because they have caller ID, I call from other phones or block my number so they will answer my call. They are a HORRIBLE company."
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What Claimant Wants Hide
What By When How Much
1. Repair: repair the door frame, repair the concrete and paint Nov 12, 2011 N/A
2. Complete project: complete the job as they promised Nov 12, 2011 N/A
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. Repair: repair the door frame, repair the concrete and paint Nov 12, 2011 N/A
2. Complete project: complete the job as they promised Nov 12, 2011 N/A
Non-cash: 2 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
Oct 28, 2011
Claimant's Terms of Settlement to Doors-US - Unlimited Security Doors Inc - NAS Unlimited Doors LLC
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  • Comment: by billjeff31 — Online mediator
  • On: 12-13-2012
  • The Nas Doors person who helped me with the selection of my new door asked all the right questions so that I ended up with the door that was just right for my situation. The installation was flawless. I couldn't be happier.
  • Comment: by lukegarner650 — Online mediator
  • On: 11-27-2012
  • Great product, reasonable install price, and excellent installation in a timely fashion. No complaints here!
  • Comment: by freemanowen — Online mediator
  • On: 11-19-2012
  • My installer was courteous and professional. He had the job finished in a few hours. He was considerate of my home and used a tarp while working and cleaned up completely, which I really appreciate.
    I love the door too! Its exactly what I needed.
  • Comment: by freddy — Online mediator
  • On: 11-16-2012
  • Courteous, on time, fast, door looks great. Received compliments on new door.
  • Comment: by jayden middleton — Online mediator
  • On: 11-06-2012

  • Installer was very friendly and professional from the start until finish of the job. Highly recommend using Nas Doors for projects like this.
  • Comment: by nicholas anderson — Online mediator
  • On: 10-24-2012
  • The installer was prompt and very professional. The work went smoothly and I was very satisfied with the finished product. This is the second door I have had Nas Doors install and I have had no problems with the workmanship.
  • Comment: by charles leach — Online mediator
  • On: 10-17-2012
  • I had all my interior doors replaced in one day. What a difference! The crew knew exactly what they were doing. They were on time and kept me informed every step of the way. They made meaningful suggestions and were very fast and friendly. And they cleaned up before leaving. I wish all my home projects turned out as excellently as Nas Doors's interior door installation
  • Comment: by scott mahmood — Online mediator
  • On: 10-16-2012
  • The folks in store did a great job helping me pick out the right door, in the style I wanted and within my price range. The installers were efficient, cleaned up after themselves, and very professional. Great job!
  • Comment: by louistown — Online mediator
  • On: 10-15-2012
  • I ordered a storm door. The process was easy and the installation was done in a timely manner. I am very happy with the results.
  • Comment: by car lben — Online mediator
  • On: 10-13-2012
  • We received excellent service in both the selection and installation of our new exterior door. Since the job was a custom fit, we wanted to make sure that all things went smoothly...and they did. What a terrific job! Thank you!Buy with confidence, do not hesitate!
  • Comment: by Larson james — Online mediator
  • On: 10-13-2012
  • I am so pleased with my new door and the excellent job the installer did. I can not praise him enough!!! Thank you Nas Doors!They are the best , trust me !
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