Public Mediation

DIVINE TECH. SOLUTIONS LLC Dispute

M. F. vs. Divine Tech Solutions Llc - Prime Technologies
771 2nd St, Secaucus, NJ, 07094-3407, 112 Thornbrook Ct, Greenwood, South Carolina, 29646-1829, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3546394
    • Amount Involved: 542.00
    • Filed On: Jul 13, 2014
    • Posted On: Jul 24, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Overcharge or billing error
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Statement of Claim
Claimant says:
"THE SERVICE THAT WAS DONE, WASN'T! IF IT WAS, WHY DID THE LAPTOP STILL HAVE THE
SAME PROBLEM??? I ALSO ASKED IF THE TECHNICIANS COULD HELP ME ABOUT MY DRIVER
PROBLEM THAT I HAD ALSO? THIS WAS NOT DONE EITHER. THEY JUST DELITED THE SOFT-
WARE THAT I HAD FOR REPLACING OUTDATED DRIVERS WITH NO MENTIONING ANYTHING
TO ME ABOUT IT. FOR ALL THE BRAGGING AND BOASTING ABOUT HOW GOOD THEY WERE
AND THAT WITH THEM, AND THE SOFTWARE THAT I HAD, I HAD THE BEST COVERAGE THAT
I COULD HAVE AND MY BACK WAS COVERED. THEY COULDN'T EXPLAIN TO ME HOW THE
SAME PROBLEM ( A HACKER VIRUS ) WAS STILL AN AFFLICTION ON THE LAPTOP WITH SUCH
"GREAT SUPPORT" BESIDES BLAMING IT ON THEIR COMPETETOR WHICH IS VERY UNLIKELY,
SO I WAS TOLD BY BEST BUY! THIS SERVICE IS NOT WORTH $542!!! I WOULD LIKE A REFUND. I ALREADY TRIED TALKING TO YOUR PEOPLE SEVERAL TIMES ABOUT THIS WITH NO AVAIL! YOUR MOTO ON THE INTERNET THAT GOES AS; "MISSION: WE STAND TRUE TO OUR MANTRA. WE TAKE OUR CLIENTS SERIOUSLY AND TREAD ON NEW AVENUES
'INTO THE WORLD OF INFINITE POSSIBILITES' TO PROVIDE LONG-LASTING PANACEAS. OUR
OPERATIONS REVOLVE AROUND THE KEY AREA OF QUALITY." ............................................
SO WHERE IS IT HERE?????"
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What Claimant Wants Hide
1. Credit: FOR SERVICES THAT WAS SUPPOSE TO HAVE DONE? Jul 26, 2014 $542.00
2. Other – Copy claim to regulators Jul 26, 2014 $14.99
3. Other – Pay for claim posting cost Jul 26, 2014 $7.99
4. Other – Physical delivery charges Jul 26, 2014 $12.98
Cash total : $577.96
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Respondent's Counteroffer


There has been no response to this claim from Divine Tech Solutions Llc - Prime Technologies. This claim will remain posted until resolved
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  • Comment: by andy smith — Online mediator
  • On: 09-09-2014
  • I am also using services from the same company , they never pushed me into this .Infact i called them almost 10 times till now , always been helped and special thanks to Matthew Jones , who is always been a great help to me.
  • Comment: by poogie41 — Online mediator
  • On: 08-30-2014
  • When I was contacted in April, 2014, I was told if I paid $539.94, I would have computer tech support of a 2 year period. In August, I was contacted again to be told I had been hacked and needed malware and spyware programs. They started out tell me it would cost $2,300. After some talking telling them that was a lot of money, they came down to $1,399. They are just out to get all the money they can from customers. Don't pay them anything. Just tell them to let you alone.
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