Public Mediation

My Claim vs. Direct Tv

J. B. vs. Directv
2230 E Imperial Hwy, El Segundo, California, 90245-3504, United States
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Statement of Claim
Claimant says:
"I had a really bad times with Direct TV, please review my letter and the DirecTV acc. also replay an Email with you decision, We like to resolve ASAP this issue.

First: At January 25 20017, DIRCT TV call me, Mr. Carlos ID # xxx xx saying: I'm Carlos the promotions agent of DIRECT TV, We got the perfect option, and deal for you, he ask me, how much are you paying for the TV service, and for how many channels? Answer, I have DISH Network for like 4 years, I got more than 245 channels, the bill is $45 monthly include taxes, Mr. Carlos offered me same type of channels plan like more than 245 channels for $42 dollars included Taxes and FREE installation, FREE Equipment for 4 TV's, 3 months FREE the full package channels and $100 dollars gif, for TWO YEARS CONTRACT ,also he ask me if I know some friend who is already a Direct TV costumer, because he and me will get $10 discount just to be a referred for 10 months, and I have 1 friend with direct TV service. I ask to Mr. Carlos several questions and I accept the promotion. At the next day DIRECT TV call me to make several questions and ask for one credit card Info. To guaranty the contract, YES I Gove them one credit card INFO..

On January 28 2017 the DIRECT TV Tech Mr. Hernan came to my home and Installed the TV equipment's, after he programmed the system, my wife toll him, please the ALL PLAYBOYS and PHORNO channels needs to be blocked in all TVS, and he did like that, we have a 14 years daughter, After one week I check the type of channels wish one Mr. Carlos offer me, many channels I do not had. I did call Mr. Carlos DIRECT TV promotions department and I cloud not reach him, and then I did call DirecTV costumer service They toll me, Only you have 180 channels and my bill is $50 for the service and $79 monthly fee, I ask for the supervisor, she told me the same and she did not help me to verify what type offer and promotion I had, they are really gross and wicked costumer SERVICE. and then I cancel ray away the DirecTV service, and they toll me "Today at 12am will be out the TV service" , well After 4 hours later, DIRECT TV call me again, Mr. Carlos again saying, sorry they made an ERROR, you monthly bill is $50 for 2 years, sorry, please call back to DIRECT TV and restore the service back, YES I DID CALL BACK to restore the service, also at the same time I canceled the 3 months free channels because my wife did not like those type of channels. After 6 weeks they charge on my credit card $50 and $99.01 I did call again to DirecTV they says, You have the "MAS ULTRA PLAN " like more than 230 channels and that is you monthly bill, also they bill me $15 extra for a PHORNO channels, I told them at The FIRTS day when the tech. installed the equipment we blocking all playboys of channels with Technician Mr. Hernan, They don't listen you. I try to cancel the service again, but they says, DirecTV will charge me $420 on my credit card and/ or break my credit report , I have all documents about it, the DirecTV agents names, supervisor names and ID's # . My family and me had and have a really bath times with DIRECT TV, they are send me the monthly bills for around $94.82,.g
I did pay every month my bill ($50 ), and now DirecTV cancel the service on 8/23.2017 saying I have pay the over bills too, but they call me 2 weeks ago saying they will fix those erros and I should pay $50 dollars monthly only, DirecTV dosen't says the true

My wife is ready to open a case, we have all documentation to prove about it.

Thank you

Account #: 9594091

My wife is ready to open a case, we have all documentation to prove about it.

Thank you

Account #: 9594091
Ofelia Carmona
116 Garth ter.
Gaithersburg Md 20879
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  • 05-18-2017 — 15 days
Additional Communication Between Claimant and Directv Hide
  • Jun 21, 2017, Claiming party added:
  • I did call to DIRECTV. in 6/10/2017 again to see the status of our Acc. they did reset for a new channels plan, now we do not have the cartoons, discovery's and some sports channels, but they add. many advertising channels. DIRECTV y after you sign the contract, they play with you money, time and dosent respect deals and agreetments with the costumer.

  • Jul 12, 2017, Claiming party added:
  • Today Wednesday 7/12/2017 I check on line my DirecTV statement to pay the $50 monthly payment and I have a new stupid bill, DIRECTY lie, the monthly payments are different every month, different amount :

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What Claimant Wants Hide
Just make me happy!
Claimant invites DirecTv to make a fair offer to resolve this complaint.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from DirecTv. This claim will remain posted until resolved
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