Public Mediation

DIRECTV-Dispute-#4284144

R. G. vs. Directv
3705 Aspenwood Dr, Bedford, Texas, 76021, United States
Amount Involved: $400.00
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I am having a constant problem with the reception. I keep calling them and they keep giving me the run-around. As you know in Miami we get rain almost every day. A few little clouds come, and no service for one to three hours. This has been happening almost every day for the last months and I'm getting tired of complaining but they refuse to give me any kind of credit for there bad service. All they do is advertise great customer service, ( what a joke) They only care about steeling my money. What is happening with these big bullies of companies. Thank you, Rene."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Directv Hide
  • Sep 07, 2013, () added:

  • Thank you for contacting us on PeopleClaim. I certainly want to help you as we do not want any of our customers to have a negative experience. DIRECTV delivers 99% worry-free signal reliability, based on a nationwide study of representative cities. Our state-of-the-art equipment is extremely reliable, day and night. On very rare occasions, severe weather conditions may interrupt a signal for a moment, but the clear and crisp picture you're used to always returns very quickly. We would need to look at your signal strength on a clear day to make sure that there was not a technical issue with the system.

    Please know that we do provide time without service credits for a significant length of time. To be able to assist you further, we would need to speak with you. I also need to clarify that PeopleClaim is not a direct contact to our Customer Service and I do not have access to your account information through this avenue. So we can look into this further, please call us at (800) 531-5000 to speak with us regarding your account.

    Thank you,

    Rebecca
    DIRECTV Customer Service.

What Claimant Wants Hide
1. Credit: compensation for all the lost reception. Sep 15, 2013 $400.00
2. Other – Pay for claim posting cost Sep 15, 2013 $7.99
Just make me happy!
Claimant invites Directv to make a fair offer to resolve this complaint.
Cash total : $407.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Directv. This claim will remain posted until resolved
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