Public Mediation

Direct TV-Dispute-#2640999

B. S. vs. Directv
3705 Aspenwood Dr, Bedford, Texas, 76021, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2640999
    • Amount Involved: N/A
    • Filed On: May 15, 2013
    • Posted On: May 26, 2013
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I have had direct tv at this location for approx. 2 years and have made my payments regularly. However in April of this year they sent me a past due bill for $597.51 I called DIRECT TV for the reason for the charges he told me at first it was for not returning there equipment from my previous address then he said it was for service at that address. this is over 2 years ago and as far as I can recall I returned all there material even there remotes. and I know I had paid all my bills with them. I moved to Oregon for approx. 6 months and when I returned I set up a new account with them there was no mention of any past due accounts until now. I have cancelled my service with them and they keep calling early in the morning late at night I answer the phone say hello 2 or 3 times and there's no one there.I mailed them a check for $173.00 what I think I owe. however if I pay the remainder I want to know if I can recoup this in small claims court because I don't feel I owe this bill and I don't want my credit score harmed. can you please help me resolve this problem."
...
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Additional Communication Between Claimant and Directv Hide
  • May 28, 2013, () added:

  • Thank you for contacting us through PeopleClaim! We do want to help you with your questions, but I do not have access to your account information through this avenue. To contact us as quickly as possible, please call us at (800) 531-5000 or you can email us at www.directv.com/email. This way we can verify your account with you and help with any concerns you may have, Mr. Smith.

    Thank you again,

    Rebecca
    DIRECTV Customer Service.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: collections business recall May 30, 2013 N/A
2. Information: itemized bill listing date of charges reason for these charges May 30, 2013 N/A
Cash
1. Other – Pay for claim posting cost May 30, 2013 $7.99
2. Other – Physical delivery charges May 30, 2013 $2.99
Just make me happy!
Claimant invites Directv to make a fair offer to resolve this complaint.
Cash total : $10.98
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Directv. This claim will remain posted until resolved
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