Public Mediation

DIRECTV-Dispute-#1619402

D. C. vs. Directv
3705 Aspenwood Dr, Bedford, Texas, 76021, United States
Amount Involved: Other terms
View less
Rate or Review on Directv
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On May 7, 2012 I called your service department regarding a concern that our one receiver was not acquiring programing. An appointment was made for a technician to be here on Wednesday, May 9, 2012 between 8am and 12pm. The young man who announced himself as Jesus, stated the problem was in the Disc and that he had fixed the problem. He never pulled up programming at the time. After he left we found we could not receive programs on our receiver. I called back at 12:35pm. Your employee stared she would get someone back today and they would call within 60 min. They did not cal back. I called your company back at 4:25pm. I was told the previous employee had rescheduled a technician for the next day. At that point it was not an acceptable option since we were assured a technician would arrive on May 9th. Again I was told a technician would call within 60 minutes. Again this did not happen. My third call at 5:52pm to your employee informed me that a technician would arrive on May 10th . Your employees though gracious promised resolutions to our concerns.
Our concerns were not addressed as stated. We have been loyal, long term customers of your service. We do not wish to change our services, but the ineptness shown does give one pause.
We live in Garland, Texas. Please call in reference to this concern. We can be reached at 972.824.5209 or 972.824.5046.
Thank you in advance for all of your considerations on this problem.
Respectfully
David Carpenter"
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Directv to make a fair offer.
1. Other – Copy claim to regulators May 24, 2012 $14.95
2. Other – Pay for claim posting cost May 24, 2012 $7.95
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Directv. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim