Public Mediation

Digital Landing, Acceller-Dispute-#6450681

T. H. vs. Digital Landing, Acceller
9675 NW 117th Ave Ste 405, Medley, Florida, 33178-1232, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
    • Claimant Seeks: View.
    • Claim #: 6450681
    • Amount Involved: N/A
    • Filed On: Sep 08, 2012
    • Posted On: Sep 19, 2012
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Digital Landing offered a 150.00 amazon card for signing up to Time Warner Cable on 6/9/2012. After signing up, they made all kind of excuses for not being able to process this. I have contacted the Time Warner but have not received a reply. I would like to receive my amazon card and find out why they are not fulfilling their obligations.

Ted M. Hill
3080 Middlebrook Dr.
Clemmons, NC 27012
Phone: 336-712-9346"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Digital Landing, Acceller Hide
  • Sep 13, 2012, Claiming party added:

  • I have called customer service at Digital Landng at least 6 times and discussed this problem with them. I never received any information cocerning the rebate or how the rebate was suppose to work. I questioned your representatives and twice was refered to Time Warner Cable to get the informaton needed to secure my 150.00 Amazon rebate. Time Warner advised that they knew nothing about what Digital Landing was offering or any code or any other infrmation required by Digital Landing to get a rebate. It appears Digital Landing is making it impossible to get the rebate.

  • Oct 03, 2012, Claiming party added:

  • I notified Acceller that I never received a gift card. I received no response. It appears I am getting the same old run around thatI have been getting all along.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Remove false or malicious web content, business reviews, etc.: Making offers that are not truthful Sep 23, 2012 N/A
2. Change of policy: 150.00 amazon card Sep 23, 2012 N/A
Cash
1. Other – Pay for claim posting cost Sep 23, 2012 $7.95
Cash total : $7.95
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from Digital Landing, Acceller: The customer (Ted Hill) placed an order through us on 6-9-12 for Time Warner Cable Triple Play services. With this order placed, the customer also qualified for a $150 gift card. To date we have not received any rebate documentation from the customer. As stated on the terms and conditions of our rebate program, rebate forms and associated documentation must be received within 90 days of order date to qualify. This qualified the customer as ineligible for a gift card. Due to the inconvenience and delay the customer experienced, we are willing to give the customer the opportunity to submit the gift card documentation to us directly via fax at 1-888-838-5720 or by email at mvivero@acceller.com. Once we receive the gift card documentation from the customer, we will honor the gift card immediately. If you have any questions or concerns please contact our Client Service Department at 786-837-6662.
What By When How Much
1. Gift Card Sep 21, 2012 $150.00
Cash total : $150.00
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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