Public Mediation

Delta Air Lines Inc Dispute

S. V. vs. Delta Air Lines Inc
P.O. Box 20706, Atlanta, Georgia, 30320-6001, United States
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On July 24 I arrived at IAH at 5:15 AM for 7:20 AM flight to DET. The captain reported we were having mechanical issues, so we left IAH 45 minutes late which caused me to miss my connection at 11:00 AM in DET. We arrived at 11:00 AM at DET, so I was told to go to the help desk. The reservationist in DET rerouted me to ATL, so now I was due to arrive in MIA at 4:30 PM versus 3:30 PM which was OK because my international flight left at 1:00 AM. Unfortunately, ATL was a mistake. Flight 65 was due to leave ATL at 4:30, 5:15, 6:30, 7:15, etc. The time kept changing along with the gate and Delta was not communicating why or what was going on. I requested a flight change on standby after my son's plane arrived from SC. The reservationist denied my request even after I explained that I needed to make an international connection. My son's flight to Miami was delayed also but it left ATL around 7 PM. Again I went to the help desk and requested I be put on standby. The reservationist assured me Flight 65 was only 15 minutes behind my son's plane. Well flight 65 was still in Nashville on the ground. This flight didn't arrive in ATL until 10:09 PM and left at 11:00 PM which arrived in MIA at 1:00 AM the next day. My international flight was in the air and I was stuck in MIA waiting on my luggage separated from my son. Due to this mishap, I incurred additional expenses, emotional stress, missed my vacation with my son, and a once in a life time opportunity to see Manchu Piccu. I asked the manager on duty, “What do I do about my international flight, my vacation? They (Horacio & Oscar) were apologetic and offered to put me up for the morning. I also received two meal tickets totaling $20.00. I spent two days in the airport trying to speak with Delta employees. This was my vacation which doesn’t come around again until next year; so I called the head quarters and spoke to Vanessa, Supervisor of Customer Care. After speaking with Vanessa, I felt disrespected, unappreciated, and received a passive threat.
In conclusion, Delta Airlines gave me 10K in flight miles because they claim to value me as a customer. The bottom line is I lost my vacation which could have been avoided and 10K in miles will only buy magazines. This is not appreciating my business… this says don’t fly Delta and if you do you will be S—T out of luck."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Delta Air Lines Inc to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Delta Air Lines Inc. This claim will remain posted until resolved
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  • Contributed Solution: by Pat Paquet On 08-28-2015
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