Public Mediation

dell computers-Dispute-#4327821

M. B. vs. Dell Inc
One Dell Way, Round Rock, Texas, 78682-7000, United States
Amount Involved: $188.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4327821
    • Amount Involved: 188.00
    • Filed On: Jan 03, 2012
    • Posted On: Jan 14, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
View less
Rate or Review on Dell Inc
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On Aug 15th I called Dell for Tech support for my computer. I explained the problem and I was told one of the techs would be able to fix the computer and the support would be available for 30 days. I was told the computer would have to be reloaded and I explained I did not have the windows operating system disc. He assured me that was not a problem and one would be sent out to me within two business days and I could call tech support and they would walk me through it. I agreed and paid for the one month for 138.00.

After two weeks of tying to get the windows operating disc or a credit which ever came first, knowing I only by law had 30 days, I gave up and called my bank where they issued a credit for 138.00 on my bank acount on Sept. 15, 2011

In Nov. of 2011, Dell had the bank reverse the charge because I did not cancel. I did try I was either told no supervisor was available or a hello? hello? I can't hear you was told to me even though I was saying I am here.

Dell STole my money, THey do not even have the correct sold to or address listed on their invoice.

If their phone calls are truely recorded I am happy to provide the numbers I called from and the tapes can be listened to."
...
Reply Have a similar problem?
Claimant timeline (9) - Hide
  • 08-17-2011 — called dell to find out where windows disc was that was ordered on 8/15
  • 08-22-2011 — called to cancel service due to dell not sending windows, Dell assured me it was coming.
  • 08-24-2011 — called dell to cancel service, I was told no supervisor
  • 08-27-2011 — I called dell to cancel service after being on hold and transfered for 30+ minutes the last transfer said they had to hang up because they could not hear me.
  • 08-29-2011 — Notified bank regarding dispute
  • 09-15-2011 — Bank credit my bank account for 138.00
  • 11-01-2011 — bank charged back credit due to dell disputes did not cancel within 30 days
  • 11-15-2011 — disputed online to dell to please mail windows disc. gave them all the information they gave the bank. Including the wrong name and address listed on the invoice. Not sure of exact date but done in the later part of November.
  • 01-03-2012 — I called my bank again they said by law they can not do anything, I suggested to go to arbitation and to contact you.
What Claimant Wants Hide
1. Credit: invoice #xff2k3cr1; order 769071874 Jan 18, 2012 $138.00
2. the cost of this service or arbitration Jan 18, 2012 $50.00
Cash total : $188.00
What By When How Much
1. Complete project: credit Jan 18, 2012 N/A
Just make me happy!
Claimant invites Dell Inc to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Dell Inc. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim