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Claimant's opinion: I was promised by the Sales person, Mayank Satija, a windows operating disc could be sent out, since my computer was preloaded with it I did not have one. When I called a couple of days later to tell them I had not received the disc and I wanted to cancel the order and take it somewhere else to be fixed I was told they would re- ship, I agreed and after that when I called I was transferred and put on hold and given excuse after excuse.
Claimant's opinion: Would not allow me to cancel even though it was prior to the 30 days, I was told there was no supervisor working every time I called or they could not hear me. They broke the law.
Claimant's opinion: Transfred or on hold for up to 30 minutes prior to being told no supervisor or when I was finally talking to a supervisor they told me they had to hang up because they could not hear me.
Claimant's opinion: If the salesman promised me something he could not send then they needed to credit my account. I received no services my computer crashed and I was told they could walk me through reloading everything and I told them I did not have the windows disc, (which Is why I called Dell, the computer was bought through Dell and what the computer came with could be verified). Since they never sent the windows I could not use their service and they refused to give me a credit everytime I called. I finally did it through the bank but the bank told me they had to reverse it because I did not ask Dell. Even though they belive I did, since it is a he said she said they have to charge back my credit. THis is crazy!!!!!!
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