Public Mediation

Disappointed Customer vs. Cricket Wireless Store

Cricket sales used phones, phone are no good to use.

E. W. vs. Cricket Wireless Store (Minneapolis, Mn)
1221 W Lake St Ste 103, Minneapolis, Minnesota, 55408-3398, United States
Amount Involved: $261.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2506584
    • Amount Involved: 261.00
    • Filed On: May 12, 2016
    • Posted On: May 23, 2016
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On or about the end of April I purchased a Android phone from the manager at 515 West Lake St Minneapolis, MN. From the being the phone was loaded with email and phone number from other place and people, after charging the phone never ringed or gave email, pops, junk, mail came from everywhere. I could not get the phone to call out at first, they gave me the wrong phone number, the phone started dropping call, The May 1 I call the store and said something was wrong with the phone, no call were come in etc. I was told to come back on Sunday May 3, I went there and was told to come back on Monday May 4th. on May 4th I met the manager and he basically cleared the phone from the emails, phone numbers etc. saying I had germs. I explained that I had not added anything to the phone, except phone numbers and most of those were dropped. I also said volume on the phone was very low, If I was 10 feet from the phone the sound would not be heard. He made a comments, about this is how the phone was., well after some work on the phone the phone started to ring, ok. I took the phone back home and I think I left the receipt with cricket, because at this point, I am unable to find the receipt. Well the phone started dropping call regularly after that, I could not send a text, or received a text, from the phone., The system would not indicate a voice mail, texts, missed phone calls, etc. unable to use voice mail, locate address, etc. The phone is no good. I went back several time to complain about the phone, all I got was the policy statement from the staff no manager in site to talk with about replacing the phone, etc."
...
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Additional Communication Between Claimant and Cricket Wireless Store (Minneapolis, Mn) Hide
  • Jul 07, 2016, () added:

  • Write youThis correspondence is in reference to a People’s Claim complaint filed by Edwin Wilson.

    We apologize to Mr. Wilson for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.

    We have contacted Mr. Wilson and provided an update on his complaint.
    r message here

What Claimant Wants Hide
1. Compensation: phone bad, missed information May 27, 2016 $87.00
2. Recovery of Losses: New phone May 27, 2016 $87.00
3. Refund: New phone May 27, 2016 $87.00
4. Other – Pay for claim posting cost May 27, 2016 $7.99
Cash total : $268.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Cricket Wireless Store (Minneapolis, MN). This claim will remain posted until resolved
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