Public Mediation

My Claim vs. Coverhound

D. G. vs. Coverhound Insurance Solutions
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2484198
    • Amount Involved: 1,029.82
    • Filed On: Feb 01, 2016
    • Posted On: Feb 29, 2016
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
View less
Rate or Review on CoverHound In...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I purchased car insurance through Coverhound in July 27, 2015. The insurance agent informed me over the phone that I had the option to do Autopay for lower prices, and I said Ok I can try it, and he told me I have to go onto the website to do an electronic signature to authorize payment and policy/contract. I never authorized automatic payments with a signature, and the agent used the debit card that I made a first payment to collect payments without my authorization. I called Coverhound to find out why they were taking unauthorized payments from my account when I didn't electronically sign to give them permission to do so. Representative told me that because I told the agent that I would try Auto pay they could take out payments without an authorized signature. I am sure that this is unethical and would like for consumers to be aware that Coverhound takes information that you give to them and does unauthorized transactions without their customers permission or signatures. I am aware that people are bound by contracts and signatures as I was informed by the agent named Kevin Rose that I needed to electronically sign first."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Coverhound Insurance Solutions Hide
  • Feb 11, 2016, () added:

  • Dear Ms. Green,

    I am Head of Customer Service at CoverHound. I have reviewed your policy details and payment history. I apologize for your experience and the misunderstanding regarding application signing and payments charged by your insurance carrier. CoverHound is committed to helping consumers find the right policy at the right price. Due to consumer privacy, we cannot discuss individual customer issues in a public forum. To look into this case further, it is important we speak to you and collect additional information. We have been trying to contact you by phone and email. Please contact us at your earliest convenience by calling 855-465-8080 and ask to speak to me. I look forward to hearing from you!

    Dana Maxman
    Head of Customer Service
    CoverHound, Inc

  • May 25, 2016, () added:

  • CoverHound Insurance Solutions, and Ms. Green have been in contact to discuss the claim filed. We are working with her to resolve her claim as quickly as possible.

    Dana Maxman
    Head of Customer Service
    CoverHound, Inc
    your message here

What Claimant Wants Hide
1. Refund: unauthorized withdrawls Feb 15, 2016 $1,029.82
2. Other – Pay for claim posting cost Feb 15, 2016 $7.99
Cash total : $1,037.81
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from CoverHound Insurance Solutions. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim