Public Mediation

Corporate Claims Managment, Inc. Dispute

W. A. vs. Corporate Claims Management, Inc.
782 Spirit 40 Park Drive, Chesterfield, Missouri, 63005-1122, United States
Amount Involved: $1,853.65
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3918001
    • Amount Involved: 1,853.65
    • Filed On: Dec 07, 2013
    • Posted On: Dec 18, 2013
    • Complaint(s):
      • Customer service runarounds
      • Problem with a service
      • Damaged property
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Ameren Electric came to our location on 10/20/13 to change their utility pole directly in front of our location. They did this during the night while no one was there. When we returned the next day we found breakers blown inside our breaker box. When we reset the breakers we found damage to our ballast and some bulbs in our front outside pole sign were blown out and one flat screen tv inside no longer worked. Both items were operated off the same breaker. Ameren had been planning on doing this and even had to have our front grass area flagged and marked 2 different times over a 2 1/2 Month period telling us different days on several occasions. I contacted Ameren and spoke with one of their supervisors (Rick Killdoy) he gave me his name and told me to file a claim with their claims department and told me they would take care of it. He gave me their number. I then filed a claim and explained to them that our building's electrical system had been surged by Ameren when they replaced our utility pole out front. I was told to send in the claim with receipts and I would be reimbursed for my damages. I did ask them if they would be sending out an adjuster and I was told "they don't do that". I then had the sign repaired and replaced the tv myself with the same size and features. I mailed in the claim, a little over a week later I received a letter form a company named Corporate Claims Management,Inc, they are a third party administrator for Ameren and it states on their web site that they are there to drive down the cost of the claims. The letter was a claim denial stating Ameren was not responsible for the damage stating they had told us to turn off our power and that the repair staff had done was nothing more than a flip of a switch. I spoke to Ameren two different times and was told they were going to do over two different weeks which never occurred and I was never told by them to turn off the power. If it is nothing more than a flip of a switch why is my property damaged. I called and spoke to Todd Munger, from Corporate Claims and he offered payment of half the damages within 5 minutes of our phone conversation which I refused, he then stated he would have to check into things to see what he could do and would call me back. I waited 2 days and never got a call so I called him back and he told me there is nothing more he could do, I asked for his supervisor and he took my number and she returned my call later in the day stating that they would only offer half of the claim and if I did not accept that I would get nothing. She stated that Ameren can work on their equipment anytime they choose without notification and are not required to pay for damage they may cause. I would like to be reimbursed for the total amount ($1853.65) I have spent to repair the damages they did. We are a very small business and this is a large amount for us to have to pay when we did nothing wrong. Please help us solve this issue. Thank you for your time."
...
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What Claimant Wants Hide
1. Damages: Replace tv $544.73 Repair sign $1308.92 Dec 22, 2013 $1,853.65
2. Other – Copy claim to regulators Dec 22, 2013 $14.99
3. Other – Pay for claim posting cost Dec 22, 2013 $7.99
4. Other – Physical delivery charges Dec 22, 2013 $2.99
Cash total : $1,879.62
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Respondent's Counteroffer

There has been no response to this claim from Corporate Claims Management, Inc.. This claim will remain posted until resolved
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