Public Mediation

CONN,s-Dispute-#3422693

J. J. vs. Conn's Inc. (Headquarters)
The Woodlands, Texas, 77381-2008, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 3422693
    • Amount Involved: N/A
    • Filed On: Jun 01, 2012
    • Posted On: Jun 12, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (7) - View
Claimant says:
"I purchased a GE, Refrigerator and a electric Range from CONN's on May 1, 2012 but returned on May 4, 2012 to add a GE Microwave. The install team arrived and rang the bell saying that they had an appointment to install the items. I never got the voicemail because the store called the wrong number I indicated for them to call. The crew could not install because the cabinets were too low. They left the microwave in the box and return again ringing and knocking at the door several days later saying the store made an appointment. Again the store and crew called the wrong number. The crew installed the microwave then left.

Approximatel 20:45 I tried to cook popcorn. Put the popcorn in the microwave and pressed pop corn button began to walk away. I heard a spark and looked back the microwave was burning. I put out the fire. The microwave "Sensor error". I immediately call CONN's. The manager said it was a process. He had to send out a technician to check and see what was wrong. The intall crew arrive to check the microwave and indicated that they had installed it correctly and left. I called CoNN's told them to replace the microwave because I never used it. Several days later a technician arrived without an appointment and tested and indicated that it was a defective microwave and he had to order a part. What? I called the CONN's Manager and explained again that I have not used the microwave to replace it with new one. Then I called the sales rep and went to the store about the problem. They said they would see what they can do. Today May 31, 2012 a technician arrive at my house ring the bell and said he had left a message that CONN's had called me and left a message.

I invited the technician in to fix the microwave. Two technician replaced a defective macnotron on a new microwave that arched and burnup one of the clips when I requested them to replace the microwave because I have never used the microwave. The clip still needs to be ordered and replace and am still requesting. I purchased a microwave on May 4, 2012. It is June 1, 2012 the technician is trying to repair a new microwave that I never used, now it has been 28 days. How can the manager of a store decide to repair a new microwave and I never have used it. I have gotten the runaround for approximately 28 days. CONN's doesn't care anything about their customer. The only way this claim will be resolved to satisfaction is that the microwave was supposedly new but defective. I paid for a new microwave so I want new microwave, not a microwave repaired because it caught on fire within 1 hour after it was installed. This is the way CONN's does business! If there is any other customer that had this problem contact me at 210-418-4188."
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: Replace defective microwave Jun 16, 2012 N/A
2. Complete project: Replace with new microwave Jun 04, 2012 N/A
3. Apology: I want an apology for giving me a runaround. Jun 16, 2012 N/A
4. Information: Why you feel that you shoudn't replace a defective microwave Jun 16, 2012 N/A
Cash
1. Other – Copy claim to regulators Jun 04, 2012 $14.95
2. Other – Pay for claim posting cost Jun 04, 2012 $7.95
Cash total : $22.90
Non-cash: 4 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Conn's Inc. (Headquarters). This claim will remain posted until resolved
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