Public Mediation

CONN'S-Dispute-#2323427

K. B. vs. Conn's Inc. (Headquarters)
The Woodlands, Texas, 77381-2008, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2323427
    • Amount Involved: N/A
    • Filed On: Mar 21, 2013
    • Posted On: Apr 01, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I opened an account with Conn's in May 2011. I bought three flat screen television. I qualified for financing through Conn's finance company called GE Money. Two weeks ago I went up to Conn's and bought wireless desktop computer. I told the salesperson Rusty to charge this purchase to my account, which is what I thought he did. About a week later I received some mail from Conn's. Inside the letter was a payment book to make my payments through the store. I went up to Conn's and asked the lady behind the customer desk why I received a payment book when I have an account with them through their finance company. I was told that was they way they do business and that gemoney was not part of Conn's. I called gemoney and told them what happened. The person from GeMoney told me that I was told wrong. I have an active account with Conn's finance company of $3000 credit limit and have $2400 available. I am suppose to be able to charge anything from Conn's as long as I don't go over safely $2700. I believe Conn's opened me up an account through the store so they can charge a finance charge. I never told the sales person Rusty to open me another account through Conn's. I already have an account with Conn's, why would I open another account with them when I already have a line of credit with them of $3000."
...
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What Claimant Wants Hide
What By When How Much
1. Change of policy: I want my purchase added to my account like I asked. Apr 05, 2013 N/A
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Conn's Inc. (Headquarters). This claim will remain posted until resolved
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