Public Mediation

Conns-Dispute-#1766612

N. S. vs. Conn's Inc. (Headquarters)
The Woodlands, Texas, 77381-2008, United States
Amount Involved: $102.00
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"On March 14 I received a called from a Representative of CONNS about my husband's acct. being due on the 11th, I told her I was aware of it and that I will be making the payment on Fri. March 16 at the store. She told me that she can take a payment over the phone with my checking account information that they had in their system and I told her " no thank you". Well on March 19 I was checking my checking account and noticed that CONNS had debited my account for the amount of $187.03 and also the payment that I made at the store. So I got double charged and for that it caused my account to be in the negative and got three NSF charges. I contacted CONNS about that and spoke to Paulina Manager in Account Payable and told me to fax her my documents that show the double charge and the NSF charges. I did everything she told me and I have been calling them to check on the status since then and didn't get anywhere until my husband called them and spoke to a gentle men name Cody. Keep in mind this has being going on since March 19 and on May 1st we received a check for the amount of $184.03 but then my husband called again to ask about the NSF charges and they are always telling him that Cody is out to lunch or in a meeting and that they will relay the message to call my husband. Well he has not called back this is bad customer service and customer satisfaction from this company. Then my husband talked to another gentleman named Mingo and he said " That he will take care of it" but no call back on the status of that. I also have dates and names when I have called on several occasions. So CONNS debited my account without authorization and I believe this is against the law."
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Additional Communication Between Claimant and Conn's Inc. (Headquarters) Hide
  • May 15, 2012, () added:

  • Mrs. Shaw,

    I'm sorry to hear you that you've had this experience with us. Typically we do not use this type for forum to discuss account resolutions, but I wanted to ensure your issue has been addressed. If you are still in need of assistance we are here to help. Please contact Michele F. at 1-800-511-5750 ext 3578.

What Claimant Wants Hide
1. Recovery of Losses: 3 NSF charges @$34 ea. May 08, 2012 $102.00
2. Other – Pay for claim posting cost May 08, 2012 $7.95
Just make me happy!
Claimant invites Conn's Inc. (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $109.95
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Conn's Inc. (Headquarters). This claim will remain posted until resolved
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  • Contributed Solution: by Lauren Webster On 05-13-2015
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