Public Mediation

Disappointed customer vs. Compact Of Canton Inc

S. L. vs. Compact Of Canton Inc
1907 Whipple Ave NW, Canton, Ohio, 44708-2840, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I purchased a used Tristar vacuum cleaner from Compact of Canton Inc Canton Ohio June 2017. I have absolutely no complaints about the vacuum. I personally have a issue using the vacuum. It is a canister style and the unit is heavy. I physically have a hard time using this machine. I called Compact of Canton on Monday Jan 29, 2018 and spoke to the owner{ Timm Wohlford} and told him of the issue I was having. I asked what type of return policy they had and he they did not have one which I thought was rather odd. He told me he had a lightweight vacuum {Royal upwright} in the store and I should come and look at it. I paid $600.00 plus tax for the tristar, he told me to bring in my vacuum and one of the salesman would help me. I went to the store on Tues Jan 30th 2018, and the salesman acted like he did not know what I was talking about. I told him I talked to his boss and told him what we discussed. He showed me the Royal lightweight vacuum cleaner and I said I liked it and said it was much easier for me to handle. What made me upset was when he told me the Royal vacuum cleaner was on sale for $199 and he would sell it to me for half price plus keep the tristar I was returning. I said I could not spend anymore money than I already have. I would have taken the loss had he said I could have had the $199 vacuum for my $600 vacuum. I feel that is very poor customer service and customers should be made aware of their service."
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Additional Communication Between Claimant and Compact Of Canton Inc Hide
  • Feb 05, 2018, Claiming party added:

  • First of all I knew it was an older vacuum but no where on my receipt does it state that it is 25 yrs old. The statement of returning it because I did not like pulling it around is completely false. I told the owner Timm and the salesman Brian that the machine was too heavy for me and I had issues using it. The fact remains Compact of Canton was going to keep my machine and wanted to charge me $100 on a Royal upright vacuum that was listed for $199. They would have kept the machine I would have returned and would have resold it for a profit. I am not trying to strong-arm anyone, and I feel the deal that was offered was poor. Compact of Canton would have made a hefty profit with the original sale of $600, plus the resale of the return of the vacuum.

  • Feb 09, 2018, Compact Of Canton Inc (responding party) added:

  • At no point did we ever offer to take the used vacuum back. We do not know of any company that takes returns on used equipment that was purchased 6 months ago. If MS. Lalewicz wanted to leave the machine here at her loss that is certainly her decision to make. We never offered to refund her purchase so there would be no reason to take the machine she purchased back. We offered her half price on a vacuum that was easier to push as a way of trying to work with her. She declined our offer, so at that point we were done. Her attempts to use a bad internet review to ruin the good name of a company that has 40 years of positive reviews and Better Business Bureau A+ ratings because she procrastinated in trying to return the vacuum is a waste of this website's time. As far as we know we are the only company offering lifetime free labor on used vacuums and 5 year warranties on the machines themselves, so we are certainly not trying to get over on our customers. We do these things because we want our customers to know we are here for them. However we cannot accept returns on a vacuum that was used for 6 months.

  • Feb 09, 2018, Claiming party added:

  • First of all I do not know of any company that does not offer a return policy. When I called and talked to the owner Timm that was the first thing I asked him. He stated they don't have one. When I explained the situation to him he said he would {work} with him and told me about the Royal lightweight vacuum. I asked him if I should bring in my vacuum and he said yes. He said one of his salesmen would help me. Now why would he tell me to bring in my vacuum if he did not want it. When I went to Compact of canton the next day Brian the salesman acted like he knew nothing about the conversation that I had with his boss. I even asked him if he knew what I was talking about, he said no. I told him what was discussed and Brian went out to my van and brought the vacuum into the store. After he told me his offer I told him I could not spend more than I already had, knowing they would turn around and sell mine for a profit. After I said I could not make the deal Brian took the vacuum back out to my van. I think they need to put a return policy in place.

What Claimant Wants Hide
Just make me happy!
Claimant invites Compact Of Canton Inc to make a fair offer.
1. Other – Pay for claim posting cost Feb 14, 2018 $14.99
Cash total : TBD
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Ms. Lalewicz bought a 25 year old used vacuum from us. She was aware of the age of the vacuum when she bought it and we gave her a 5 year warranty and free labor of the machine. She had the vacuum for over 6 months before attempting to bring the vacuum back. She said she didn't like pulling it around. We offered her half price on a brand new vacuum as a way of trying to make her happy but she insisted we should just give her the new vacuum in exchange for the 25 year old one she bought and used for 6 months. When we told her we could not do this, she left and filed this claim. We are happy to honor the lifetime free labor and 5 year warranty on the vacuum she has, but we will not be strong-armed by a bad internet review into losing money. "

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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