Public Mediation

Comcast Cable-Dispute-#1240590

H. W. vs. Comcast Cable
Amount Involved: $135.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1240590
    • Amount Involved: 135.00
    • Filed On: Sep 12, 2011
    • Posted On: Sep 27, 2011
    • Complaint(s):
      • Customer service runarounds
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"A Comcast install was done across the street at 103 Jefferson Drive, Palmyra, VA. 22963. The installer cut the electric wire to my underground pet fence. I have had it repaired for a cost of $135.00. I have the receipt and the cause stated on the receipt.
On 7/12 I was told someone would call me within 24 hours – I received no reply.
On 7/16 I received a message from Comcast that all they needed was the address of the install where the damage was done. I called back thinking all I had to do was give in the address. No, the process started all over again. I was told someone would call me back – No reply from Comcast.
On 7/21 I called Comcast again and talked with a very nice representative who told me I would be receiving a call back – No call back
On 8/24 I called and spoke with Elizabeth who was escalating my request up to a higher person. She said they would call me back. I mentioned that I had a copy of the work order from my Underground Pet Fence representative, explaining that the damage was done by the Comcast install. I was told it was not necessary to send the copy in.
It is now 9/12 and as yet I have had no response."
...
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What Claimant Wants Hide
1. Compensation: Pet Fence damage Sep 27, 2011 $135.00
Cash total : $135.00
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Respondent's Counteroffer

There has been no response to this claim from Comcast Cable. This claim will remain posted until resolved
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